PURPOSE & IMPACT ON ORGANIZATION:
Contributes to meeting or exceeding store sales and KPI targets by:
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-Building an emotional connection with customers and living the Brand Values
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-Serving and selling to customers and conscientiously executing store operations
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-Using his/her expertise and experience to provide feedback and support to selected team members
KEY RESPONSIBILITIES:
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-Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store
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-Identifies improvement opportunities and communicates suggestions to store management to drive commercial success
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-Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
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-Shares his/her customer service experience and trains selected team members to fine-tune their service skills
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-Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category
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-Guides and trains selected members of the team on basic core and seasonal product knowledge
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-Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards
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-Complies with store policies and procedures to maintain a safe shopping and working environment
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-Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
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-Completes sales transactions quickly and accurately while adhering to cash protection procedures
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-Minimizes loss by actively maintaining sales floor awareness while serving customers
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-Collaborates productively and respectfully with team members to meet or exceed store goals
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-Makes himself/herself available to support other team members when needed
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-Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
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-Fluent speaker of Polish and intermediate speaker of English
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-Advanced Retail Professional Competencies
MINIMUM QUALIFICATIONS:
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-Minimum 6 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding
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-Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs)
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