Who We Are:

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Primary Responsibilities

• Accurately seat assign tickets to guests and client groups according to the products, quantities and categories purchased using the ticketing and database systems
• Facilitate the delivery of digital tickets and hospitality passes according to the established timelines
• Maintain accurate data through quality checks and procedures
• Collaborate with other members of the team and assist where required
• Provide reports as required
• Focus on providing first class service to guests in a fundamental part of their On Location hospitality experience
• Other ticketing duties, as necessary to support On Location’s successful delivery of the Milano 2026 Olympic and Paralympic Games and test events.

This job description is not designed to cover or contain a comprehensive listing of the employee’s activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Education and/or Experience, Knowledge, Skills, and Abilities:

• Minimum 2 years of experience with event ticketing and database systems
• Ability to read venue seating charts and familiar terminology used to designate areas within stadiums and venues.
• Excellent IT skills with high proficiency in Microsoft Office suite, in particular Excel and project management software
• Strong customer service ethic
• Strong organizational and time management skills, with ability to multi-task and manage concurrent priorities and meet deadlines.
• Fluent in English
• High level of attention to detail with respect for working in-line with agreed procedures
• Excellent interpersonal skills – written and verbal.
• Comfortable working under high pressure in a fast-paced work environment
• Ability to work collaboratively within a team.
• Proactive in identifying areas where support can be provided in order to meet deadlines

Preferred Education and/or Experience, Knowledge, Skills, and Abilities:

• Proficiency with CTS Eventim/TicketOne back-office systems
• Digital ticket delivery
• Italian speaking

CORE VALUES

As the leading experiences company in the world, we strive to be the most innovative and passionate — the best of the best. We uphold these values in our quest for excellence:

• Exceed all service expectations with our customers, our partners, and each other.
• Create value by enriching people’s lives.
• Do the right thing and bring others along with us — always.
• Propel the power of diversity, in thought, team and experience.
• Partner to generate win-win solutions.
• Ignite and empower our team’s entrepreneurial spirit.
• Exude respect and gratitude — treat others as you would want to be treated.

COMPENSATION

Competitive salary, commensurate with job position and experience.

On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, age, national origin, disability, or genetic information.

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