Senior Specialist GBS Acct & Sales Ops

Location:

Portalegre, Portuguese areas, Portugal

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Sales Jobs

Advertiser:

adidas

Job ID:

132986505

Posted On:

14 May 2026

Purpose & Overall Relevance for the Organization

Account Operations is responsible to support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel.

Key Responsibilities

-Independently providing Account Operations support to all assigned customers in South-East Europe
.
-Support customer communication through all relevant channels (email, tickets, phone), providing information on orders and products, and preparing various order-related analyses upon request from customers or Sales.
-Collaborate closely with internal and external departments (e.g. Sales, AS&O Team, Finance, Supply Chain) when dealing with the following topics, amongst others:

-Returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, etc.
-Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales.
 
-Perform order book management by placing and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.
-Interact with Commercial, Finance & Supply Chain teams to ensure healthy OB conversion (maximum conversion, identification of obstacles & resolution follow up) & expected monthly Net Sales delivery.
-Extensively tracking orders and deliveries and initiating escalation in the event of delays and irregularities.
-Attend meetings & virtual meetings with assigned customer portfolio & affiliated departments.
-Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations.
-Support direct management with analysis, problem-solving preparation, and process improvements, including controls review and implementation. Additionally, provide coverage during vacations, business trips, or absences.
 

Key Relationships

-Customers
-Sales Management Team
-Logistics
-Global Operations (Purchasing, Planning, Warehouses, Customer Fulfillment, Inbound and Outbound)
-Credit & Collections
-Market Finance
-External providers
 

Knowledge, Skills, and Abilities

-Strong Customer Service focus and excellent communication skills.
-Advanced working knowledge of MS Office, SAP/CRM and Business Objects.
-Advanced English knowledge (written and spoken). Additional languages capabilities such as Greek, Serbian or Croatian would be a plus.
-Strong Understanding of costs and of sales generation.
-Process-oriented mindset and in-depth understanding of complex correlations.
-Proactive, autonomous, and independent working style.
-A high level of problem-solving ability.
-Ability to contribute to a team environment where performance is measured.
-Experience in working under pressure to meet deadlines and conflicting priorities.
 

Requisite Education and Experience/Minimum Qualifications

-University degree in Commerce/Business Administration/Finance/Controlling or similar
-3+ years’ experience in providing customer support in the field of customer service, sales or logistics

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