Senior Service Delivery Manager

Job title:

N Consulting Ltd

Location: BrusselsLanguage: French, EnglishExperience: 10+ YearsRoles & Responsibility:

More than 10 years in IT infrastructure of which 2 plus years directly working with customer
Minimum of 4 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk. Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning.
Specific experience of onshore / offshore model, 3 tier model (offshore, account, customer) experience would be a plus.
Experience in working in a multi-national / multi-cultural environment. Strong operations management skills (preferably ITIL Certified) with ability to extract, analyses data to drive improvement actions.
Ability to handle / negotiate with customers and/or senior Account personnel. Excellent Documentation, Presentation and communication skills – demonstrated in a work environment.
Must also possess the necessary skills, behaviors, and traits to be successful as a project leader or project/Program office manager or change initiative manager.

Working toward professional Project Management certification recommended.
As a manager, provides direction to staff members in meeting established schedules or resolving operational problems.
Independently applies advanced Project Management principles, theories, and concepts, as well as expertise in related disciplines.
Communicates fluently orally and in writing and can present complex technical information.
Maintains awareness of developing technologies and their application.
Advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes.