Regulatory Affairs Officer

Regulatory Affairs Officer, London, Permanent

Join Pay.UK’s Regulatory Affairs team and play a pivotal role – you’ll help assess and manage regulatory expectations across economic, macroprudential and supervisory frameworks, ensuring our business stays compliant and innovative. You’ll combine sharp analytical skills with a deep understanding of legal and policy processes to deliver clear, well-reasoned insights for senior stakeholders and regulators. From preparing board briefings to supporting strategic engagement, this role offers the opportunity to work collaboratively across directorates and address complex industry developments.

Key Accountabilities

• Managing the development of submissions to regulators. These must enable Pay.UK to demonstrate and discuss key aspects of the project, issue or policy under consideration. This requires clear, precise and persuasive writing
• Executing discrete analysis. This includes to support the identification and assessment of options to address Pay.UK regulatory risks and issues
• Engagement with the regulators: The jobholder will need to support the team to develop a positive relationship with our regulators, seeking to understand upcoming requirements, identifying themes and concerns, and feeding this back to the business
• Supporting colleagues’ regulatory engagement: Our executive directors, Board members, and other colleagues all have regular engagement with the regulators. The jobholder will take the initiative in creating detailed briefings for these meetings, aiming to ensure that messages are uniform and clear. The jobholder will also track the outcomes of those meetings, including following up on actions and flagging any concerns
• Working across the business: The jobholder will need to work closely with other Pay.UK directorates in meeting Pay.UK’s regulatory requirements. They will ensure other Pay.UK directorates in understanding (and consider how to respond to) regulation.

Qualifications, Skills and Experience

• Educated to a degree level or equivalent relevant experience
• Prior experience of analysis, regulation, policy making and stakeholder engagement
• Experience in financial services, the payments industry, or other regulated markets
• Once in role, the jobholder will be expected to develop a solid understanding of the regulatory framework for, and developments in, the payments industry
• Problem solving and analytical skills: Collating large amounts of information, making sense of it, and presenting it in a clear and coherent fashion (e.g. for briefings for senior meetings with regulators and for reporting). Ability to quickly digest and analyse material, translating it into clear requirements and explaining it to various audiences
• Written and oral communication skills: Ability to write clearly, coherently and in a concise manner that focuses on message management. The ability to present and articulate ideas effectively in front of peers.
• Co-ordination and task-management: Manage and track many actions, ensuring deadlines are met with high-quality outputs produced
• Prioritisation and workload management: Ability to deliver a large number of actions through appropriate prioritisation and task allocation. The jobholder needs to be comfortable working in an environment where priorities are subject to change and accommodate shifting demands
• Sound interpersonal skills: Ability to interact with a range of stakeholders. Ability to communicate at a senior level
• Information management: Ability to appropriately handle highly sensitive and confidential information.

At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone’s unique input.

Who we are

Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.

From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.

Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK’s retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it’s launch in 2013.

Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering the best-in-class payment infrastructure and standards for the benefit of consumers and businesses nationwide.

Benefits & Additional Information

• 12% Non-contributory pension
• Discretionary annual bonus
• 30 days annual leave (excluding bank holidays)
• Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc
• Employee assistance programme
• Cycle to Work Scheme
• Season ticket loan
• Annual fitness subsidy of up to £500 per annum
• Working from home policy – minimum 40% in the office (eg. 2 days in the office over a 5 day working week)

Please note:

• Some of our benefits are only available to colleagues upon successful completion of the probationary period.

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