Publishing Quality and Training Associate in Edinburgh, United Kingdom

About this role

Web Tech Engineering

The Web Tech Engineering team is responsible for providing a solid software technology platform serving 134 public-facing websites of our company under the blackrock.com and ishares.com domains. These websites serve around 4 million individual visits per month, providing comprehensive data about our investment funds on 100 000 so-called product pages, enable roughly 1500 updates of web content and 10000 document uploads daily, as well as provide authentication for 640 000 registered users globally.

Description

As a Publishing Quality and Training Associate , you will:

• Manage the permissions and access controls in ServiceNow, GLS, TeamSite and Red Oak for new or re-classified publishers

• Develop and deliver a comprehensive catalogue of training, on-demand, and certification materials for publishers

• Maintain an on-demand resource library for publishers and requestors of publishing services

• Monitor and report on document publishing activity and any associated operational risk issues

• Monitor dashboards for document publishing requests and interact with publishers, document owners and content authors globally to address quality issues and required changes to submissions

• Stakeholder management, often across multiple geographies. Prompt and proactive communication with stakeholders via email/phone/IM on projects

• Participate in operational improvement initiatives

The team

In our team we are responsible for day-to-day queue management and active monitoring of publishing activities to ensure compliance with company policies and standards, access management and oversight of training programs for content authors and publishers, and identifying and leading opportunities for process improvement and automation through technology innovations, agile methodologies, etc.

Your role and impact

Critical criteria for success in this meaningful role include a background in financial services, excellent interpersonal communication skills and experience with managing stakeholders across a large variety of business and operations teams; outstanding organization and analysis skills; and a working familiarity with web publishing/CMS and document management systems.

What You’ll Need

At least 5 years of professional experience in a related quality management or service delivery role. Experience in financial services industry would be a plus.

Demonstrated experience on an enterprise level web content management system (e.g., TeamSite) and/or document management system, browser software and testing

Ability to cope with multiple projects and tight deadlines

Experience of editing and proof-reading content

Excellent communication and interpersonal skills with ability to work with large teams and global stakeholders

Highly organized and detail-oriented, with superior data entry and quality control skills

Analytical mindset with pragmatic experience in identifying risks and issues

Results driven and passionate about process and governance

Flexibility to work “global” hours – such as aligning with various time zones if needed

Experience of creating resource materials and training business users

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock (http://careers.blackrock.com/) vacanciesineu.com Twitter: @blackrock (https://twitter.com/blackrock) vacanciesineu.com LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.