What we offer:

He / She will be Responsible to manage the activities within the integrated offering program. He / She will have to take the program under control well beyond the Financials results to drive alignment with ITS. He/She will work in close co-operation with Market Leaders, all others EMEA CS Business unit Directors and Sales team to maximize the return of this initiative.

He / She will drive the commercialization and strategic commercial actions for CS supporting the market leaders to create and maintain the right toolkit for selling CS products and services.

As a senior member of the management team, He/She will also be expected to play a part in strategy development for EMEA CS, and ongoing customer support.

He/She will also be part of the Global initiatives and needs to be an active player to push standardisation and implementation of common activities across the CS EMEA team.

• Coordinate effort between Kion, Line and Still for a coordinate CS Strategy
• Coordinate effort between IB and commercial strategy
• Create and maintain all the commercial toolkit
• Define & Maintain critical front line metrics to sell new services
• Link with Global functions
• Coordinate the process to expand IB penetration
• Work in coordination with Ops and process BS Team
• Win / Loss follow up actions
• Commercial and CS presentation coordination
• Define new services value proposition and the story to sell them

Tasks and Qualifications:

Knowledge and qualifications

• At least 5 – 10 years’ experience in senior management role
• Experience to manage a cross functional Team
• Degree/MBA qualified or similar level of qualification
• Demonstrable track record in managing sizeable workforce cross countries
• Technical Competencies (Or Local Equivalents)
• Health and Safety awareness
• Dematic Products and solutions
• Maintenance procedures and spare parts needs
• Permanent Operations mobilization and support procedures
• Project Management approach
• Tools and process to manage Installed Base
• Costing and pricing methodologies

Personal competencies

• Leadership and Team Skills
• Creativity
• Ability to Analyse
• Customer Focus
• Situation Sensitivity
• Good communication skills – must be able to influence
• High stress tolerance
• Results orientation
• Analytical ability in problem solving
• Team Player, who is supportive and collaborative

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