Dematic
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What we offer:
He / She will be Responsible to manage the activities within the integrated offering program. He / She will have to take the program under control well beyond the Financials results to drive alignment with ITS. He/She will work in close co-operation with Market Leaders, all others EMEA CS Business unit Directors and Sales team to maximize the return of this initiative.
He / She will drive the commercialization and strategic commercial actions for CS supporting the market leaders to create and maintain the right toolkit for selling CS products and services.
As a senior member of the management team, He/She will also be expected to play a part in strategy development for EMEA CS, and ongoing customer support.
He/She will also be part of the Global initiatives and needs to be an active player to push standardisation and implementation of common activities across the CS EMEA team.
- Coordinate effort between Kion, Line and Still for a coordinate CS Strategy
- Coordinate effort between IB and commercial strategy
- Create and maintain all the commercial toolkit
- Define & Maintain critical front line metrics to sell new services
- Link with Global functions
- Coordinate the process to expand IB penetration
- Work in coordination with Ops and process BS Team
- Win / Loss follow up actions
- Commercial and CS presentation coordination
- Define new services value proposition and the story to sell them
Tasks and Qualifications:
Knowledge and qualifications
- At least 5 – 10 years’ experience in senior management role
- Experience to manage a cross functional Team
- Degree/MBA qualified or similar level of qualification
- Demonstrable track record in managing sizeable workforce cross countries
- Technical Competencies (Or Local Equivalents)
- Health and Safety awareness
- Dematic Products and solutions
- Maintenance procedures and spare parts needs
- Permanent Operations mobilization and support procedures
- Project Management approach
- Tools and process to manage Installed Base
- Costing and pricing methodologies
Personal competencies
- Leadership and Team Skills
- Creativity
- Ability to Analyse
- Customer Focus
- Situation Sensitivity
- Good communication skills – must be able to influence
- High stress tolerance
- Results orientation
- Analytical ability in problem solving
- Team Player, who is supportive and collaborative
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