Job Title: Front Office Agent
Location: Rotterdam, Netherlands
Salary: A‚¬35,000-37,700 gross per year
For our client, a 5* luxury hotel opening soon in Rotterdam, we are looking for Front Office Agents .
Key responsibilities:
Greet guests with a professional, warm, and service-focused approach.
Oversee check-in, check-out, and all front desk operations.
Address guest requests, questions, and concerns to ensure a pleasant experience.
Administer reservations, room allocations, and guest records.
Handle payment processing, invoicing, and daily cashier duties.
Collaborate with Housekeeping, Maintenance, and other teams for smooth operations.
Keep precise records and uphold brand standards.
Assist in establishing procedures and service standards for the hotel launch.
Key requirements:
Prior experience in Front Office or Guest Services, preferably in 4/5-star properties.
Experience with hotel launches is advantageous.
Excellent communication and guest service abilities.
Fluent English required; Dutch language skills are a strong asset.
Maintain a positive outlook, collaborative spirit, and adaptability in fast-paced settings.
Dedicated to hospitality excellence and guest satisfaction.
What do we offer:
Access free, unlimited online courses through a top business school.
Gain access to an exclusive staff benefits program with special perks and discounts.
Take part in a referral program that rewards successful recommendations with free hotel stays.
Job Title: Front Office Agent
Location: Rotterdam, Netherlands
Salary: A‚¬35,000-37,700 gross per year
If you would like to have more information about the role, please apply or send your cv to #
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