Dual Site Store Manager – Roma Outlet Village – Soratte

Design Your Future at PVH

Dual Site Store Manager – Roma Outlet Village – Soratte

Job Description

Be part of an iconic story.

PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

The Team

The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store’s reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team’s success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.

The Position

• Exemplify and enforce exceptional Customer Experience (CX) standards in the store.
• Identify and address CX issues through feedback, training, and coaching for sales staff.
• Foster collaborative relationships with neighboring businesses for go-to-market initiatives and conduct competitor analysis.
• Stay informed about current trends and understand customer profiles through media and local community engagement.
• Develop and oversee professional growth of store personnel, defining training needs with Deputies.
• Manage performance evaluations, propose development plans, and lead recruitment processes.
• Qualify the Area Manager on Full-Time Equivalent (FTE) and role requirements.
• Oversee workforce planning handled by Deputies.
• Coordinate store priorities through regular mechanisms, considering retail calendar and project timelines.
• Analyze business performance using data from Business Analyst, identify actions to improve Sales and Key Performance Indicators (KPIs).

The Ideal Candidate

• At least 5 years’ experience in similar role within structured environment
• Highly developed business acumen
• Good communication and collaboration skills and abilities
• Highly detail oriented and organized in work
• Ability to work under pressure and meet deadlines
• Fluent in English and Italian both written and spoken

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