Customer Service Executive

Company:

Finning (UK) Ltd

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Finning is the world’s largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. Join our dynamic Parts Direct team as a Customer Service Executive and be part of a company that values your contributions and supports your growth.

Job Description:

We are looking for a Customer Service Executive to join our established Parts Direct team. Your primary goal will be to embody Finning’s commitment to provide consistently exceptional customer experiences. As the first point of contact of our Parts department, you will handle incoming inquiries, understand customer needs deeply, and efficiently guide them to resolutions.

Key Responsibilities:

• Handle incoming customer inquiries with professionalism and efficiency.
• Understand and address customer needs, providing tailored solutions.
• Foster relationships with potential customers to create sales opportunities.
• Maintain professional and effective communication.
• Proactively seek opportunities to connect customers with additional services.

What We Offer:

• A supportive and collaborative work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• 25 days holiday, life insurance, up to 7% pension.

About You:

• Strong customer service and sales skills.
• Excellent communication and interpersonal abilities.
• Ability to understand and address customer needs effectively.
• Proactive and driven to achieve results.
• Experience in a similar role is a plus.

Why Join Us? 

At Finning, we believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported. If you are passionate about customer service and sales and are ready to take on a new challenge, we want to hear from you!

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

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