Customer Care Coordinator

Location:

United Kingdom

Salary:

31000.00

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Job ID:

133042993

Company:

HAYS

Posted On:

01 June 2026

Customer Care Coordinator
Your new company
Clifton based business need a Customer Care Coordinator to join on a permanent basis.
Your new role
Managing customer queries received by phone or email and responding promptly in line with service level agreements. Allocating work to subcontractors and following up to ensure timely completion Monitoring outstanding remedial tasks and driving completion within a 28-day period wherever possible Providing empathetic, professional support to customers throughout their journey Building strong working relationships with internal teams and external partners Maintaining accurate records and ensuring systems are updated at all times Supporting the achievement of customer service KPIs Adhering to all health and safety requirements
What you’ll need to succeed
Experience within the residential housing, construction or similar sector. Experience with public facing roles preferred. Facilities, contractor, or property coordination experience preferred. Strong written and spoken English skills.
What you’ll get in return
Competitive salary with annual bonus Salary sacrifice car scheme Up to 33 days annual leave plus bank holidays, rising with length of service Two paid volunteering days each year Private medical insurance (employee paid cover) Enhanced maternity, paternity and adoption leave Competitive pension scheme Life assurance at four times annual salary Share incentive and savings schemes Access to an employee rewards portal with a wide range of benefits
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or Apply now.
If this job isn’t quite right for you, but you are looking for a new position, please Apply for a confidential discussion about your career.

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.