Coordinator I Food EMEA

Main Purpose of Role 

Work with colleagues and clients to further NSF’s mission to Protect and Improve Human and Planet Health. To do this, you live the four NSF core values: 

1. Do the Right Thing
2. Treat People Well
3. Relentlessly Pursue Excellence
4. We Are One NSF

Tasks 

• Onboard new clients and renew existing clients timely and seamlessly, taking care of the necessary paperwork.
• Issue quotes, invoices, and certificates to clients timely and accurately.
• Maintain and update databases.
• Work closely with clients and colleagues to ensure that monthly budget is reached.

Success criteria

The success criteria of the role: 

• Clients are loyal to NSF because they have a seamless, simple, and world-class on-boarding and renewal experience.
• Key accounts are delighted with NSF’s service, and don’t think twice about bringing more business to us.
• Key accounts are managed holistically and proactively, by working as a team.
• Queries are answered quickly.
• Deliverables are within NSF and scheme owner timelines.
• Budgeted audit count is reached monthly.

Attitudes & Skills 

The attitude and skills you need for this role are: 

• You have a positive, can-do attitude.
• You carry out your role with empathy for your colleagues and clients.
• You are an efficient and effective communicator and stick to NSF’s turnaround times.
• You turn problems into solutions.
• You are proactive and do follow-up so that others don’t have to.
• You have attention to detail and a high level of accuracy because you triple check your work.
• You tailor your approach according to the needs of your colleagues and clients.
• You take accountability and ownership of your development.

NSF is a growing global public health and safety organization. Our mission is to protect and improve human and planet health by enabling safe food, clean water and life-enhancing health technologies and products for millions of people around the world. We do so by developing standards, testing, auditing, certifying, and providing advisory services to clients in the food, water, health sciences and consumer industries.

Our nearly 3,000 employees provide services in over 180 countries through many of our global offices, at our 35,000 client sites, from home offices and in state-of-the-art laboratories. We’re growing fast and expanding into new areas such as sustainability and digital. And that’s where you come in. Come join a team that makes a difference in the world.

More information about NSF can be found at nsf.org

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language and demographic diversity that reflects the societies in which we live and work. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

NSF provides expertise and accredited food services across the entire food value chain: from agriculture, animal welfare, aquaculture, dairy, and production through to processing, distribution, quality management, retail, and restaurants. As a pioneer in food safety, we help businesses thrive while achieving their food sustainability, compliance, and risk management goals. 

Our certifications services cover the Global Food Safety Initiative, supplier assurance, foodservice equipment and nonfood compounds, and organic and Certified Transitional certification through Quality Assurance International (QAI). We also offer HACCP validation and inspection, label claims verification and certification, DNA and food package testing, and product and process development. Separately, we provide expert consulting, food safety training, and auditing in areas including food fraud and gap assessments, retail food safety, and brand standards.

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