Commercial Excellence Manager in Milan, Italy

THE POSITION

We are looking for a new Commercial Excellence Manager to join our Animal Health team in Italy. In this position, you will report to the Head of Boehringer Ingelheim Animal Health Italy and you will drive the commercial organization towards achievement of the country’s business performance objectives by implementing data-driven decisions, focused commercial execution and tailored customer experiences. Furthermore, you will be leading a team of subject matter experts on a wide range of business capabilities, who are accountable to drive consistent implementation and process optimization towards the desired business results.

The capabilities in scope of the Commercial Excellence (CE) team and, therefore, under the overall CE Manager responsibilities include (but are not limited to):

• Sales Force Effectiveness and Optimization

• Data Analytics and Business Intelligence

• Customer and Market Insights

• Digital Experiences

• Commercial Operations

Well-rounded knowledge across the above business capabilities and relevant operational processes is, therefore, required.

Tasks&Responsibilities

• Build a collaborative culture based on trust, open and honest communication, and willingness to win as one team. Coach individual team members towards their highest level of successful performance.

• Lead team members to ensure timely, accurate and meaningful segmentation and targeting processes, customer engagement strategies, optimal territory design and field force management decisions.

• Define and govern the end-to-end customer experience strategy in partnership with Business Unit Teams, and execute critical business priorities accordingly, while communicating effectively with local and global stakeholders.

• Consistently improve the availability, quality, processing, and management of data within the customer, product and business domains for the organization. Ensure availability of regular and ad-hoc analysis on business problems and opportunities, generation of transferable learnings and actionable insights to drive incremental gains and profitability.

• Design and implement digital solutions and experiences complementary to the desired customer engagement strategy. Utilize company-owned and 3rd party digital platforms to generate data and insights for continuous improvement of the overall customer engagement.

• Ensure reliable and effective management of the standard business processes related to sales/financial performance, wholesaler management, contract management, and overall management of information related to commercial performance. Ensure minimal risk to the business and maximum return on investment, while maintaining high level of customer experience.

Requirements

• Bachelor’s Degree in Business Management / Finance / Economics / Marketing or comparable field of expertise; any further education with special focus on Leadership / Customer Experience (CX) / Business Intelligence or similar would be an advantage.

• Minimum of 3 years of experience in business management as a team leader.

• Minimum of 5 years of experience in diverse business management and customer experience roles across national and international structures.

• Languages: Fluent in English. Proficiency in Italian is an advantage, but not mandatory.

• Customer Experience and/or User Experience design

• Business Intelligence and Analytical Skills

• Change Management & Stakeholder management

• Demonstrating empathy and willingness to understand the perspectives of others.

• Excellent ability to lead teams, acquire, retain and coach talents.

• Excellent communication and interpersonal skills, capable of motivating and influencing teams and individuals.

What we offer:

• For this position we offer a permanent contract

• Free access to the company canteen and ticket restaurants when working remotely;

• A range of benefits for your physical, financial, social and mental wellbeing (access to gyms, pilates and yoga sessions, physiotherapist, psychologist, volunteering, parental support, company welfare and more);

• A support to develop your own professional and personal path that will guide you through our full range of development programs including platforms to learn foreign languages and attend professional courses.

In Boehringer Ingelheim we are committed to guarantee equal opportunities; we believe in respect, trust and empathy, in a work environment without discrimination.

We are powered by our people as we know that our differences are our strengths. We value everyone and we aim that each of us feels included, important and at ease.

This job requisition is addressed also for candidates with disabilities and belonging to protect categories following articles 1 and 18, Law 68/99.

All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.