Client Services Specialist, Consumer Health

Within our Client Service team, we’re currently looking for a Client Service Specialist who will be fully dedicated to a portfolio of our Consumer Health clients.

The Client Service Specialist will have the responsibility for supporting clients in analyzing IQVIA property data and ensures they obtain maximum value from IQVIA products and services. Will also answer client queries and collaborates with the Sales team to best support the clients. Provides in-depth training in databases and products and assists the sales team in preparing quotations.

RESPONSABILITIES

• Provide additional insight and interpretation of the data to enable appropriate resolution of business questions and/or issues including pre-analysis of data query and cooperation with Data Integrity team in finalizing the resolution feed-back to the client.
• Manage queries raised by client using in-depth understanding of the client and IQVIA property data to ensure that full and timely response is provided (also with support from other functions’ teams) using company tools (QMS/CSM) and respecting contractual SLA.
• Transfers client requests for database modification to the Delivery Team and ensures proper execution.
• Responsible for maintaining and growing revenue from existing and new services – commercial aspect
• Supporting the team lead on driving and implementing specific initiatives
• Support Sales team in the definition of quotations
• Review client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer’s specifications, including timeliness and quality.
• Provides training to clients and support to team for client service meetings at customer sites.
• Produces ad-hoc studies and presentations on demand (prepare and present market scenario presentations for clients)
• Manage back-office activities (maintaining and updating contact records, organization and maintenance of documentation, managing quotations, etc)

KNOWLEDGE, SKILLS AND ABILITIES

• MSc with strong interest into data analysis
• Knowledge of pharmaceutical/healthcare/dermo-cosmetic market will be a plus
• 3+ years of experience in similar roles (Marketing/Trade Marketing, Data Analysis, etc.) preferably in similar multinational context
• Attention to details and respect of deadlines
• Excellent Microsoft Office Skills
• Ability to manage various projects simultaneously and in line with priorities
• Strong communication, good interpersonal attitude, establishes empathy with clients
• Proficiency in English and Italian
• Ability to work on a team and to interact with other functions

What we offer:

• Career Development opportunities: at IQVIA, the company that can be defined as the University of Healthcare, we are committed to hiring exceptional talent and helping employees reach their professional goals through Internal Job Opportunities, structured Performance Management and Enablement processes, Mentoring program, Training programs, Diversity&Inclusion initiatives and much more!
• Competitive Benefits:
• You can use a flexible benefits budget for a wide selection of services (wellness, culture, education, etc).
• Public transportation: IQVIA will cover 20% of the annual ATM membership
• Private insurance for professional and personal accident
• Meal vouchers (8 euros/day)
• … Apply and find out more!
• Flexibility: great flexibility to work from home, but you can rely also on a modern and sustainable office (LEED Platinum certified!) close to Milan Central Station where you can meet other colleagues, collaborate, innovate and having fun!
• Mental health and wellbeing support: we support your mental well-being through our Employee Assistance Program (EAP), with 24/7 access to free, confidential counseling and mental health resources for you and your family.
• Unparalleled opportunity to play an active role in helping create a healthier world. Our work is important. It’s challenging. Improving human health requires brave thinkers who are willing to explore new ideas, build on successes, and learn from mistakes. It takes brave minds to bring powerful ideas to reality and transform healthcare. We are a diverse, global team that shares a passion for collaboration and solving complex problems. Together, we help customers drive healthcare forward. Join IQVIA and see where your skills can take you.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is €38,000.00 – €57,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

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