Autodesk Vault – Systems Support Specialist in Essen, Germany

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Date:Aug 16, 2024

Location: Essen, North Rhine, DE

Company: Hatch

Requisition ID: 91942

Job Category: Information Technology

Location: Essen, North Rhine, Germany

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining (https://www.hatch.com/Projects/Metals-And-Minerals) , energy (https://www.hatch.com/Projects/Energy) , and infrastructure (http://bit.ly/HatchProjectsInfrastructure) , our 10,000 colleagues (http://bit.ly/3l3V1N3) in 150 countries (https://bit.ly/2TTgBIl) tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

Hatch is currently seeking a highly motivated Autodesk Vault – Systems Support Specialist to join in Essen, Germany.

The Systems Administration Specialist is responsible for providing support to end users of Hatch’s global Autodesk Vault Systems. This position requires general knowledge of networked systems and administration principles.

As the successful candidate, you will:

• Triage incoming incidents

• Provide level 1 support to incidents

• Resolve routine incidents

• Communicate with post level 1 support to resolve non-routine incidents

• Maintain supporting incident records, and knowledge base articles

• Track incidents until resolved

• Interact with vendors as required

• Support global audience

• Follow, and apply procedures for issue resolution, project creation and configuration

• Participate in the deployment, upgrade and maintainance global systems

  You bring to the role:

• Outstanding written and oral communication skills with both technical, and non-technical staff in the English, and German languages

• The ability to work, and interact effectively with a distributed team

• Strong Troubleshooting skills

• Strong organization, and multi-tasking abilities

• The ability to analyze, evaluate and apply relevant information from a variety of sources

• Experience in a support role

• Previous experience with Autodesk Vault, or other System Administration experiences an asset

• The ability to follow, and apply procedures as defined to resolve routine issues

• Experience with installing, configuring, troubleshooting, maintaining and upgrading software

• Experience using a variety of scripting tools and languages to automate routine tasks

• Basic understanding of Microsoft Office, and Microsoft Windows

• Basic understanding of Mechanical Design

• Basic understanding of Autodesk Inventor, or Autodesk AutoCAD applications is considered an asset

Why join us?

• Work withgreat people (https://bit.ly/36124ja) to make a difference

• Collaborate on excitingprojects (http://bit.ly/HatchProjects) to develop innovative solutions

• Top employer (https://bit.ly/3p39hIa)

What we offer you:

• Flexible work environment

• Long term career development

• Think globally, work locally

Don’t meet every single requirement? You don’t need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you’re interested in this role, we encourage you to apply even if your past experiences don’t perfectly align with the skills we’ve listed.

We’re committed to fostering a workforce that reflects thediversity (http://bit.ly/2JuRZAT) of thecommunities (https://bit.ly/2kx24hB) in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We’ll do our best to meet your needs in accordance with applicable local legislation.

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