Account Manager (IT Services – MSP)

Location:

London, United Kingdom

Salary:

45000.00 – 50000.00

Type:

Permanent

Main Industry:

Search Sales Jobs

Job ID:

133106679

Company:

Career Cross Ltd

Posted On:

19 June 2026

Account Manager (IT Services – MSP) – London, Hybrid – £45k – £50k + OTE + excellent benefits

Are you a high-performing tech relationship builder ready to own a thriving portfolio? A rapidly growing, well-established London MSP is looking for a dynamic Account Manager. This isn’t just about maintaining accounts-it’s about driving high-impact commercial success, building rock-solid partnerships, and unlocking major expansion potential!

Key Responsibilities include:
Portfolio Health: Track satisfaction signals and proactively resolve risks to maintain a 95%+ retention rate. Account Profitability: Manage scope creep and align client pricing with delivery costs. Contract Compliance: Manage accurate documentation, client records, and timely renewals. Client Growth: Conduct QBRs, identify whitespace, and lead consultative upsell/cross-sell sales processes. Operational Excellence: Improve relationship practices and log accurate data within the CRM.
The ideal candidate will have:
3+ years in B2B tech/MSP Account Management or Service Delivery. Commercially Astute: Understands unit economics, gross profit margins, and ROI articulation. Client-Facing: Confident running strategic business reviews with stakeholders at all levels. Consultative: Strong discovery skills, focused on solving problems rather than just pitching. Disciplined: Highly organised, data-driven, resilient, and accountable to performance metrics.
Location: London (Hybrid – 3 days minimum in office)

Hours: Monday – Friday, 08:30 – 17:30

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