Account Manager

Location:

Poole (BH12) – Dorset, South West, United Kingdom

Salary:

31000.00 – 33000.00

Type:

Permanent

Main Industry:

Search Sales Jobs

Job ID:

133028139

Company:

The Work Shop Resourcing Ltd

Posted On:

27 May 2026

We re looking for an experienced Account Manager to join our clients modern office-based Sales team in Poole.

What you will be doing as an Account Manager:
Proactively schedule and complete agreed volume of outbound customer calls per day. Making appointments for BDM ensuring that all open opportunities are completely up to date and recorded in CRM. Manage requests for quotes and follow up as required, engaging other departments to ensure accuracy of information (inc. Stock availability, delivery schedules, pricing etc). Document all customer interactions on CRM system, including calls, emails, tasks, projects, opportunities. Ensuring that information inputs are accurate and up to date. Research and understand product availability, actively engaging with category management, fulfilment and operations teams. Keep track of NPS scores, seeking customer feedback as a means to identify areas for improvement. Research and stay up to date on industry trends relating to customer group, suggest product ranges that may be of interest. Management of customer complaints in a professional and timely manner, documenting resolution steps, reporting internally and appropriately with the customer. Maintain an in-depth knowledge of customer accounts; tracking any changes in personnel, decision makers, key contacts or potential changes in business circumstances. Proficiently utilise CRM and ERP systems to highlight opportunities for account growth. Schedule customer account reviews with BDM and Sales Support. Document and follow all processes specific to customer accounts (update as required). Ensuring any special processes are clearly highlighted and adhered to Utilise company systems to draw and interrogate the data to provide customer with meaningful commentary. Follow Tower processes and procedures to support efficient and effective working with shared service functions (ie. Finance, Marketing, Procurement).

Who you are

You have a proactive mindset that always seeks to be one step ahead of customer needs. Your tenacity shines through in your approach to customer management, demonstrating a relentless drive to achieve the best outcomes. You excel at building solid relationships at all levels, fostering trust and collaboration. As a self-starter, you effectively manage your own workload and operate unsupervised, ensuring tasks are completed efficiently. Your communication skills are top-notch, allowing you to convey information professionally both in writing and verbally. An energetic team player, you appreciate the value of working together and supporting colleagues, contributing to a positive and productive work environment.

Skills & Experience of the Account Manager:
B2B or B2C Experience. Comfortable selling via phone and in virtual meetings with both existing and prospective customers. Commercial Acumen (ability to analyse and interpret data leading to additional business opportunities and wins). Appetite to develop both product and industry knowledge. Ability to build strong relationships with both customers and colleagues. Negotiation and persuasion skills to ensure win/win situations are achieved every time.

What s in it for you as our Account Manager:
Monthly profit share bonus scheme Holiday buy-back scheme Company sick pay Free onsite parking Cycle to Work scheme Subsidised workplace massage ‘Giveback Days with food cooked onsite by the Management Team, Unlimited tuck shop snacks and Free lunch every Friday Employee assistance programme (EAP)

Account Manager

Poole BH12

Salary: £31,000 to £33,000

Hours: 40 hours per week – Monday to Friday

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