3rd Line Support

Location:

South East, United Kingdom

Salary:

575.00 – 575.00

Type:

Temporary

Start Date: 

As Soon As Possible

Contract Period: 

To be confirmed.

Main Industry:

Search Information Technology Jobs

Job ID:

132936572

Company: 

Reed

Posted On: 

29 April 2026

4th Line Cloud Support Engineer (DV Cleared / Single UK National) Basingstoke Fully On-site £575 per day Contract

We’re supporting a secure, high-profile environment and are looking for an experienced 4th Line Cloud Support Engineer to strengthen a small, highly capable team of 2nd and 3rd Line engineers based in Basingstoke .

This is a hands-on, customer-facing role working with critical cloud and virtualisation platforms. You’ll be dealing with complex incidents, planned changes, and lifecycle management across a VMware-heavy estate, while taking on technical leadership responsibilities within a dynamic support function.

The role operates on a rotating shift pattern and is fully on-site due to the secure nature of the environment.

What you’ll be doing
Acting as an escalation point for 2nd and 3rd Line support Managing incidents through triage, resolution, and escalation via ITSM processes Carrying out planned activities through formal Change Management Monitoring platforms using event management tooling Extensive hands-on work with VMware technologies Supporting readiness assessments for new services entering live operation Producing and maintaining operational documentation (work instructions, patching schedules) Owning lifecycle management to ensure supported technologies remain secure and vendor-supported Providing technical leadership within the support team
Key skills and experience
Strong VMware background: vCenter, ESXi, NSX, VCF Horizon VDI experience Windows enterprise environments including AD, DNS, SQL, SCOM Understanding of physical networking Confident problem solver with strong critical-thinking skills Comfortable acting as a senior escalation and technical authority
Desirable experience
Significant VMware platform experience Cloud administration (e.g. vCloud Director ) Event Management tools such as SCOM or Aria Operations Automation and scripting with PowerShell Windows Server administration Software distribution tools such as MECM
Role details
Rate: £575 per day Contract: 6-month initial engagement Location: Basingstoke (BSN01) – fully on-site Clearance: High-level clearance required (Single UK National only) Working pattern: Monday-Friday Rotating shifts: 07:00-15:00 and 11:00-19:00 Start: ASAP
This is a solid opportunity for a senior cloud / virtualisation engineer who enjoys working at the sharp end of service support in a secure, technically challenging environment.

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