2nd Line IT Support Engineer

Location:

Dudley (DY1) – West Midlands, West Midlands, United Kingdom

Salary:

£27000 – £31000 per annum

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills:

Helpdesk, Technical support

Advertiser:

Circle Recruitment

Job ID:

131268433

Posted On:

25 October 2024

2nd Line IT Support Engineer – Dudley (Hybrid)

Due to continued growth, a leading IT Consultancy based in Dudley is looking for a 2nd Line IT Support Engineer to join the team.

As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation.

Key Skills required:

* Previous experience in either a support desk or field/customer facing role
* Windows Server 11-10 OS & Desktop OS experience
* O365 administration e.g. SharePoint, OneDrive
* Azure AD
* Networking – good experience with firewall technologies, VPNs etc
* Proven experience troubleshooting and diagnostic experience via logs, tickets and reports

It would be highly advantageous if the ideal candidate has experience with Hyper-V or VMware, and backup technologies such as Veeam.

The roles and responsibilities of the role include administering 1st & 2nd Line support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment and line management whilst sharing experience and skills where applicable.

Company benefits include:

* Starting salary up to GBP31K DOE
* 25 days annual leave + bank holiday
* Company pension scheme
* Hybrid working – 2 days WFH
* Private healthcare

Interested? Don’t worry if your current CV isn’t up to date – please reach out to Gianluca circle recruitment (dot) com

Key words: Windows Server, IT Support, , 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, West Midlands, Dudley, Stourbridge, Birmingham, hyper-v, exchange

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