2nd Line IT Support Engineer

STR Group

Fareham (PO17) – Hampshire, South East, United Kingdom
£25000 – £30000 per annum
Main Industry:
Search Information Technology Jobs
Other Industries & Skills: 
Helpdesk, Technical support
STR Group
Job ID:
Posted On: 
14 April 2023

Our client is a large MSP looking for someone within a 2nd line support capacity to join them in a busy team based in Fareham. They are BIG on progression, and are looking for someone driven, with either MSP or in-house experience who wants to progress within their career.

For every 1 in 5 weekends, you will be expected to work on-call from the hours of 8am-6pm. For this, you will receive GBP100 extra a month + overtime for time working on calls. Once you have progressed past 2nd Line, the rota is not a requirement for you.


* Monitor, categorise and set priorities for incoming tickets.
* Manage your own daily schedule by working through service boards and prioritising tickets.
* Have communication with customers as required, and updating them on progress and escalation needs.
* System monitoring.
* Hardware fault and diagnostics.
* Document customer software, services , tools and hardware.


* Previous MSP or In-House support.
* 1st/2nd line experience.
* MS technologies (Office 365, Windows 7-10, Server # , AD, Exchange and Hyper V)
* VoIP Telephony, both hosted and on premise.


* Money Off/ Vouchers for the local Golf Course
* Discount in the best local CAFÉ
* Football Match Day Tickets
* Cricket Tickets
* Open plan office
* Career progression
* Pension
* Training sessions to improve your skills (on site or remote with a Just Eat Voucher for the event)
* Holiday

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.

To apply for this job please visit uk.tiptopjob.com.

Job Location