2nd Line IT Support Engineer

Location:

Harwich (CO12) – Essex, South East, United Kingdom

Salary:

32000.00 – 38000.00

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Job ID:

133063477

Company:

Bristow Holland Ltd

Posted On:

07 June 2026

Bristow Holland is recruiting for a 2nd Line IT Support Engineer to join a growing and well-established business based in Harwich.

This is an excellent opportunity for an experienced IT Support professional looking to take the next step in their career. You’ll play a key role in supporting the company’s IT infrastructure, troubleshooting technical issues, and ensuring users receive a high level of support across a range of technologies.

Key Responsibilities
Provide 2nd line support for hardware, software, and network issues Troubleshoot and resolve escalated IT support tickets Support Microsoft 365 environments including Exchange, Teams, and SharePoint Assist with the administration of Windows Server and Active Directory Manage user accounts, permissions, and security policies Support desktop, laptop, mobile device, and printer deployments Work closely with 1st and 3rd line teams to resolve complex issues Assist with IT projects, upgrades, and system improvements Maintain accurate documentation and support records
Skills & Experience Required
Previous experience in a 2nd Line IT Support role Strong knowledge of Microsoft 365 Experience supporting Windows 10/11 environments Active Directory and Group Policy experience Good understanding of networking fundamentals including DNS, DHCP, and TCP/IP Strong troubleshooting and problem-solving skills Excellent communication and customer service skills
What’s on Offer?
Salary between 32,000 – 38,000 Opportunity to work with a wide range of technologies Career progression and development opportunities Supportive and collaborative team environment Growing organisation with exciting projects planned

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