1st Line Service Desk Technician

Location:

Gloucester (GL1) – Gloucestershire, South West, United Kingdom

Salary:

Up to £28000 per annum + Pension, bonus, social events

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills:

Helpdesk, Technical support

Advertiser:

Hunter Selection Limited

Job ID:

132911879

Posted On:

22 April 2026

1st Line IT Service Desk Engineer

x1F4CD; Gloucester | x1F4B7; Up to GBP28,000

An exciting opportunity has opened for a 1st Line IT Service Desk Engineer to join a high x2011;performing IT team within a rapidly growing Managed Service Provider based in Gloucester.

This is a fantastic chance for someone currently working in a 1st line or junior IT support role who is looking to step up and develop their career in a fast x2011;paced MSP environment. You’ll gain hands x2011;on exposure across a broad range of technologies, from day x2011;to x2011;day service desk support through to live infrastructure project work.

The Role

As a 1st Line IT Service Desk Engineer, you’ll be the first point of contact for users, delivering outstanding customer service while resolving technical issues efficiently and professionally.

You’ll be involved in:

* Providing 1st line support across a busy service desk
* Logging, categorising and prioritising incidents and service requests
* Troubleshooting and resolving technical issues
* Ensuring users are kept informed and SLA targets are met
* Building, installing and configuring hardware and software
* Supporting live infrastructure and project work alongside senior engineers

Key Skills & Experience

* Previous experience in a 1st line IT support or Service Desk role
* Strong customer service and communication skills
* Office 365 support and administration
* Experience with Outlook and email support
* Exposure to SharePoint, Teams, Azure queries
* Basic knowledge of InTune
* A proactive attitude and eagerness to learn and progress

What’s On Offer

* Competitive salary up to GBP28,000
* Holiday allowance
* Company pension
* Profit share scheme
* Microsoft training courses and certifications
* Excellent long x2011;term career progression opportunities

If you’re looking to grow your IT career within a supportive MSP that genuinely invests in its people, this is the role for you.

x1F449; Apply below to find out more.

If you are interested in this position please click ‘apply’.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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