1st Line IT Support

Location:

Hemel Hempstead (HP1) – Hertfordshire, South East, United Kingdom

Salary:

Negotiable

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills:

Helpdesk, Technical support

Advertiser:

Hunter Selection Limited

Job ID:

133295229

Posted On:

14 August 2026

First Line IT Support x1F4CD; Hemel Hempstead | Up to GBP26,000

A growing professional services organisation is looking for a First Line IT Support Engineer to join its IT team. This is an excellent opportunity for someone with IT support experience who is looking to develop their skills across Microsoft technologies, cloud services and infrastructure support.

Key Responsibilities

* Act as the first point of contact for IT support requests across the business
* Troubleshoot hardware, software and Microsoft 365 issues
* Configure and deploy laptops, desktops, mobile devices and other IT equipment
* Support user account administration and onboarding processes
* Assist with IT projects, technology upgrades and office rollouts
* Gain hands-on exposure to technologies including Azure, Active Directory, Microsoft 365 and network infrastructure
* Deliver excellent customer service while maintaining accurate IT documentation

Requirements

* Familiar with Windows operating systems, Microsoft 365 and end-user computing
* Experience supporting workplace technologies including desktop devices, laptops and printing solutions
* Knowledge of Active Directory administration and user lifecycle management
* Understanding of networking technologies such as DNS, DHCP, VPNs and IP connectivity
* Strong communication skills with a user-first approach to support
* Proven ability to investigate, diagnose and resolve technical incidents
* Able to manage priorities effectively within a fast-paced support environment
* Experience with Entra ID, Intune and VoiP would be desirable
* Full driving licence

Apply below to not miss out!

INDITND

If you are interested in this position please click ‘apply’.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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