Workshop Technician – Rutland Cycling | Specialized Whitwell

Workshop Technician – Rutland Cycling vacanciesineu.com Specialized Whitwell

Rutland Cycling is a subsidiary of Specialized UK Retail and one of the UK’s leading cycle retailers. We’re much more than your average bike shop, and our people play a key role in making our company stand out from the crowd. We are incredibly proud of our team, who deliver excellent service to our customers every day of the week.

An integral position within the Specialized UK Retail Team; the Workshop Technician must excel at delivering service, working to timeframes, empathising with the riders needs and committed to deliver above targets for the workshop and store team.

KEY RESPONSIBILITIES- what you’ll be doing day-to-day

• Serving customers in-store, by phone and other digital communication tools
• Building and checking bikes for display and prior to rider handover
• Checking in riders’ bikes and repairing as per the job expectation
• Processing warranty work, deliveries and stock transfers
• Completing stock checks and accurately recording anomalies
• General cleaning and maintenance of equipment
• Professional and friendly conduct at all times
• Completing any reasonable request made by leadership

WHAT YOU NEED TO WIN

• Technically excellent with all manner of product
• Sound diagnostic capability
• Sound product knowledge and the drive to learn continuously
• Empathy for riders in order to best deliver exceptional customer service
• Numeracy and literacy skills
• Clear and effective communicator and diagnostics
• I.T. skills in order to operate in store systems

REPORTING TO

• Workshop Manager

Our aim is to attract likeminded people who have a similar passion for cycling and can contribute to improving the company’s performance. That being said, we are also keen to encourage individuality by providing scope for you to demonstrate your unique skills, experiences and background. We will do this by facilitating rewarding careers and a supportive working environment where you will be encouraged to fulfil your full potential.

Specialized isn’t just a company we work for, it’s a lifestyle that we lead. Working at Specialized means working with people with a genuine and passionate belief that bicycles have the power to change lives. We create the product for every rider to experience this in our mission to earn the place as the riders’ brand of choice.

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