Welcomer

Company Description

“Why work for Pullman London St Pancras?

We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Job Description

We are looking for a FUN & PASSIONATE full-time Welcomer who wants to join a FANTASTIC TEAM at a VIBRANT central London hotel! You will be required to work weekdays and weekends.

Duties:

• Attend to all guest queries in a prompt, professional manner to ensure a high level of guest satisfaction
• Complete a seamless check in and check out service for all our guests
• Knowledge of activities in the city (theatre, arts, exhibits, concerts, shows, sports and leisure activities)
• Familiar with the city restaurants and have established contacts with them to provide maximum guest service
• To act as a point of contact for all guests, to provide assistance and offer them efficient customer service, identify their needs as well as product knowledge
• Ensure the correct handling of guest messages, mail and packages
• To know details of the day’s arrivals, identify priority guests, VIPs and ensure their rooms are checked prior to arrival and placed with relevant VIP amenities
• Working with the Duty Manager on a daily basis to best serve our guests
• Assist in arranging room moves, select appropriate rooms and arrange for luggage to be moved

Additional Information

Benefits:

• Three Complimentary Bonus Breaks – benefit from a free one or two-day break in another Accor property in the UK each year
• Pension Scheme
• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Free meals on duty
• Free access to hotel Gym
• Up to 33 days of annual leave per annum

Salary: £28,899 per annum (£14.25 per hour) + service incentives.

The successful candidate must already have eligibility to work in the UK.

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