Welcome & Service Assistant

Summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £8555.40 (£11.64ph)

Contract/duration: Permanent

Hours/working pattern: 735 hours to be worked flexibly throughout the year. A predicted pattern would be 3 days in peak times, including school holidays and events. 2 days in off-peak times, including term-time. Days are flexible but must include at least 1 weekend day. Hours can be discussed further at interview.

Interview date: TBC

What it’s like to work here

Reporting to the Welcome Manager, you’ll be part of a team of 10 working at Wray in the South Lakes portfolio. Wray Castle is an exhibition venue, currently housing Other Everests: One Mountain, Many Worlds. Alongside this it also includes extensive grounds and lakeshore access.

What you’ll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand to answer queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. 

Whilst this is currently a role based both inside and outdoors, from November the Castle will be closing for essential works. This means the role will then become entirely outdoor based until the Castle reopens in approximately 18 months.

If you would like any more information about this role please call 01539433250 and ask to speak to Lois or Elaine.

Who we’re looking for

We’d love to hear from you if you are:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

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