Wealth Operations Change Manager, VP

Job title:

Wealth Operations Change Manager, VP

Company:

Citigroup

Job description

The candidate will be responsible for leading and implementing the Citi Global Wealth Operations Transformation initiatives ensuring all regional efforts are in line with global standards, facilitating global consistency. In addition, the candidate will focus on the end-to-end product Operational processes and collaborate with the management team and SMEs to ensure the core pillars of the program are fully adopted.Responsibilities:Focus on the end-to-end operational and client service processes to eliminate manual intervention, streamline the process creating efficiency and reducing cycle timePartner with technology teams to deliver best in class solutions and enhancements to Operation teamsUnderstand, analyze and drive transformational decisions based on DataProvide ownership for all Operational process flows, EUCs and toolsPartner with the Ops product teams to update Operations process flows and lead process reengineering campaignsWork closely with tech partners and work on emerging technologies such as NLP and AI to help create opportunities for the businessDrive standards related to the Issue, Defect and Incident tracking process, in line with global standardsTrack initiatives across partnered teams to ensure successful deliveriesIdentify opportunities for Digitization and Automation including RPA opportunitiesDrive Process re-engineering, standardization and feasibility analysis along with global product operations leadersPlay a key role in the formation of the Operations Transformation vision and strategic roadmapDrive design and implementation of new operating model for Operations, and associated processes and proceduresDevelop and implement relevant operating model changes in order to pivot the Operations organization towards digitization and enhanced client experiencePromote a culture of continuous improvement and cultivating a robust service and control environmentProfessional Development Value:Significant senior management exposureOpportunity to learn the Business and acquire expertise across a range of productsIncrease technological skillset using innovative emerging tools across the StreetExtraordinary opportunity to make a real impact which will be highly noticeable at the senior levelOpportunity to broaden understanding of Operational processes globallyOpportunity to position the Operations organization to be the Operations \ team of the futureImplement best practices and global consistency, simplifying & standardizing the work done by Operations professionalsQualifications:5-8 years of experience in the financial or consulting industry, change management, technology, process re-engineering, process automationStrong familiarity with Process Management, process flow diagramming and governance, specifically within OperationsExperience in managing or participating in technology related projects, familiarity with SDLC, scrum are related artefactsExperience in project management – large scale global and complex initiatives and implementationsAbility to effectively partner with Ops leads, technology partners, senior management and business counterparts

Strong knowledge and experience working with large data sets, determining the key data points and being able to concisely summarize it for senior management, including using BI tools such as TableauStrategic thinker and visionary who can also roll up sleeves to ensure proper executionExceptional written & verbal communication skills, very strong presentation, PowerPoint & Excel skillsExcellent leadership and negotiation skillsDemonstrated organization skills with the ability to multi task effectively in a high volume environment while maintaining adherence to deadlines and prioritiesSelf-motivated and directed, proactive and action-oriented, must demonstrate personal accountabilityEducation:Bachelor’s/University degree, Master’s degree preferredBenefits:By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:Private Medical Care ProgramLife Insurance ProgramPension Plan contribution (PPE Program)Employee Assistance ProgramPaid Parental Leave Program (maternity and paternity leave)Sport CardHolidays AllowanceSport and team recreation activitiesSpecial offers and discounts for employeesAccess to an array of learning and development resourcesA discretional annual performance related bonusA chance to make a difference with various affinity networks and charity initiativesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.Job Family Group: Project and Program ManagementJob Family: Project ManagementTime Type: Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the ” ” poster. View the .View the .View the

Expected salary

Location

Warszawa, mazowieckie

Job date

Sat, 24 Aug 2024 23:38:35 GMT

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