VP, Solution Consulting (presales) EMEA South in Rome, Italy

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

ServiceNow is currently seeking a VP, Solution Consulting to lead and grow a team of approx. 100+ presales Solution Consultants covering EMEA South ( France, Mediterranean & MEA), and be a trusted partner to the VP of Sales for EMEA South.

You will lead an organisation that gains our prospects’ technical confidence and will promote the success of the ServiceNow sales organisation. The VP, Solution Consulting must be able to staff, motivate, develop, and retain a Presales Organization of the highest caliber that is capable of continuing and enhancing ServiceNow’s success in EMEA South marketplace. The VP, Solution Consulting should take a prominent role in evangelising ServiceNow’s vision and message.

The successful candidate will be a proven leader, influencer and compelling presenter. Motivated by great customer outcomes, by technology solutions to business problems, and by the success of their team members. They’ll have expertise across web and cloud technologies and will have demonstrated success in vendor pre-sales and large enterprise environments.

The VP, Solution Consulting EMEA South is responsible for coordination of development of resources within the Solution Consulting organisation, including career development planning, conducting regular reviews with the team and managers and act as highest point of escalation in the operative and strategic business of the ServiceNow organisation. This also includes account management activities and may include development of account strategy, high-level presentations, problem resolution, relationship development, and coordination of corporate resource involvement with the top prospects within the region.

• Direction of the Presales Solution Consultant Team Leads and Managers and other Presales Solution Consultants within the region, and development of long-term coverage plans for the region

• Coordination of strategic development of resources within the region, including training plans, career development planning, conducting regular reviews, coaching/counselling Presales Solution Consultants for their professional growth

• Review of resource utilisation, planning for specialized coverage of all major sales activity areas (Direct, Channel, OEM and Marketing), and review of the resource matching process

• Providing assistance to the managers in the recruitment and hiring of Presales Solution Consultants to fill staffing requirements

• Create an organisational culture in the EMEA South Solution Consulting Organization that will be a basis for the motivation, development, and retention of all SC’s

• Participation in regular reviews with Sales Managers resulting in a detailed understanding of the top deals in the region

• Account management activities may include development of account strategy, high-level presentations, problem resolution, relationship development, and coordination of corporate resource involvement with the top prospects within the region

• The ability to speak to press and analysts about ServiceNow technology – from product releases to overall value propositions

To be successful in this role you have:

• Experience working in a fast growing environment and understanding of different cultural and working environments

• Second line Management plus experience

• Understanding of standard approaches to coaching, mentoring and management of individual contributors and managers

• Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CxO’s)

• Successfully developed forward-looking strategies in previous roles while clearly outlining the investment and go-to-market plan necessary to achieve this strategy across headcount, hiring, training, and tools

• Ability to motivate and inspire a growing team of leading Presales Solutions Consultants

• Ability to motivate and inspire a growing team of front-line managers to build a multi-layered management team as our organisation grows

• Ability to prioritise resources and broker internal compromise to achieve the best outcomes for our corporation across competing internal priorities

• Able to articulate and logically communicate concepts with technical and non-technical audiences

• Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership

• Experience in Value Based Selling or Solution Selling

• A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a fully working knowledge of Service Management practices

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming our candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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