Job title:
User Research Operations Specialist – Product Management, Toronto
Company:
Goldman Sachs
Job description
MORE ABOUT THIS JOB:MORE ABOUT THIS JOBGoldman Sachs is a leading innovator, transforming the world of finance. Our User Research team is leading these changes by uncovering what matters most to our users and informing how we can design and build products and services that add value to people’s lives.Our User Research team requires a research operations specialist to support complex research programs, provide high quality and reliable research participants, create thoughtful, targeted and effective communication, and develop the operational infrastructure to support a growing international research team.The ideal candidate is either a mid-level researcher with an interest in developing research operations skills while being mentored by an experienced team of researchers, or a highly-skilled research operations specialist. They should have an acute attention to detail – able to simultaneously oversee research initiatives for multiple stakeholders. A well-qualified operations specialist will have a passion for understanding research needs and articulating programs and processes to support them. They should have a keen eye for opportunities to innovate and drive efficiency and an affinity toward optimizing processes to increase research productivity- all while upholding the Goldman Sachs standard of treating our people, including research participants, with the utmost respect. RESPONSIBILITIES AND QUALIFICATIONS:HOW YOU WILL FULFILL YOUR POTENTIAL
- Collaborate with user researchers to provide the systems, strategies, and tools needed to support user research in delivering and scaling insights that drive business outcomes across the firm
- Source, screen and schedule participants for research studies (domestic and international), ensuring exceptional sampling, participant quality, while focusing on a representative slate of study participants
- Collaborate with researchers in carrying out research studies, taking care to understand the research goals, constraints, and country-specific considerations in order to find the best possible research participants
- Create thoughtful, targeted, effective written communication for high volume and high visibility survey sends, and recruiting efforts. Ensure that all sourcing and messaging is done in compliance with firm policies, and with close coordination and buy-in from appropriate partner teams
- Experiment with new tools, processes, and techniques to improve the work produced by you and your peers. Continuously propose new ideas and tools for improving workflow & efficiency
- Manage the pipeline of inbound research consultation requests from various teams across the organization. Prioritize new and ongoing projects, and quickly react to real-time changes
- Coordinate study logistics for onsite and remote participant research studies including: facility scheduling, A/V equipment management and distribution of incentives, and coordination with international partner teams
- Curate, organize, and maintain a library of research insights
- Operate in accordance with firm, industry, and government privacy standards, enforcing governance around participant consent and information storage
- Document and share lessons learned – develop and maintain team resources including team website, training materials, best practices, playbooks, and commonly used resources
- Track the effectiveness of screener/surveys and collect metrics about opens, responses and show rate successes and failures to ensure we’re continually improving our tactics
- Track and organize team expenses, budgets, and reports
MINIMUM SKILLS AND EXPERIENCE WE ARE LOOKING FOR
- Undergraduate degree or equivalent in user experience, interaction design, human factors, psychology, anthropology, or related fields
- 4+ years experience in mixed-methods user research and/or research operations (a plus if experience in financial services)
- 2+ years experience in a UX Research coordination role
- 2+ years experience conducting research participant recruitment to support research studies
- Hands-on experience independently coordinating multiple, fast-moving projects of varying levels of complexity concurrently, without losing sight of the highest priority items, working across divisions and timezones
- Strong stakeholder management and collaborative abilities – Communicates early and often; able to take shifting priorities and timelines in stride and manage change effectively
- High degree of analytical ability and intellectual curiosity, and methodical in approach to problem solving – able to identify problems other missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward
- Process and efficiency expert – Passion for and expert in planning, tracking, organizing logistics, and documentation
- Great attention to detail and commitment to quality. Consistently delivers thoughtful, high quality output
PREFERRED QUALIFICATIONS
- Postgraduate degree in user experience, interaction design, human factors, psychology, anthropology, or related fields
- Demonstrated mastery in a variety of research methods, including interviews, usability testing, and survey design
- Work experience in a research setting supporting in-person data collection or customer-facing work in the financial industry, for domestic and international studies
- A keen interest in technology products and how they are designed, exploring new technology trends, and adopting new tools, software, and equipment
- Strong knowledge of user-centered design processes and principles
- Experience with data visualization and visual design a plus
- Experience utilizing agile tools such as JIRA, Confluence
ABOUT GOLDMAN SACHS:The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.© The Goldman Sachs Group, Inc., 2019. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.
Expected salary
Location
Birmingham
Job date
Sat, 20 Jul 2024 02:02:13 GMT
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