Upgrade Support Analyst

Job title:

Upgrade Support Analyst

Company:

Odoo

Job description

Rue laid Burniat 5, 1364 Louvain La Neuve, BelgiumServices / Business SupportAre you ready to learn fast and have a real impact on the company?Join Odoo, a growing software company with a killer product,
a huge global community, as well as a fun and exciting work environment.Users of the Product4,300,000Company Growth60% Year over yearCompany MaturityProfitableWhat we expect.In a nutshell, you will be the key point between the end-users and Odoo – we count on you to give our customers the best upgrade experience possible. None of your work days will be the same, guaranteed!As an Upgrade Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing customers, who are in the process of upgrading their database to the latest version. You will be the central point of contact and coordinating all internal support teams that might have to be involved in the process. Our goal is to make our customers happy by making the upgrade process as smooth as possible and providing them with courteous and effective service.Your mission will be to investigate issues in order to help developers or directly provide customers with the perfect functional solution. When a customer’s upgrade request comes in, through the ticketing system, you will have to understand the functional issue, investigate it and call upon technical resources where and when needed.
Indeed, you will be in close collaboration with many internal teams such as Consultants, Developers or the Sales team.Business KnowledgeTechnical SkillsAutonomyVariability of the JobQuality of Product / ToolsResponsibilities

• Project managing our customer’s entire upgrade experience
• Coordinate tasks among technical teams while keeping the overview of the customer’s upgrade project
• Investigate and resolve upgrade issues or help our customers and partners to resolve them

• Providing support for functional upgrade issues and answer upgrade related questions
• Communicate in a courteous, competent and for the customer comprehensive manner
• Contribute to the improvement of our processes and the success of the Upgrade Services Team
• Provide feedback and help improve the Odoo product and Odoo working experience

Must Have

• Valid work permit for Belgium
• IT & Business Affinity
• Customer oriented
• Project management

• Autonomous and fast learner
• Experience in customer support
• Good common sense and logical thinking

• Fluent in French and English

Nice to Have

• Additional language skills (Spanish, German, Italian…)
• Consulting skills
• Technical knowledge (XML, Python, JS)

What’s great in the job?You will start your on-boarding with 2 weeks of intensive functional training with a final certification.You will be part of a newly revamped team and be able to contribute to the improvement of the Odoo upgrade service by taking initiative and bringing in your own ideas.You will be glad to contribute to the improvement of our software Odoo by escalating good feedback.The Odoo cultureBuilding a company we love.Who is your manager?Being a team leader at Odoo.The founder’s storyFrom 1 to 250 employees in 5 years.What we offer.A great team of dynamic peopleA friendly and open company’s cultureA full-time position with attractive salary package (including company car)The opportunity to evolve into a great and fast growing Belgian companyAttractive Salary ToolA full-time position
with an attractive salary packageExchange ProgramApply to a similar position in another offices (Belgium, Luxembourg, San Francisco, New-York, India, Hong Kong, Dubai, Mexico, Anvers)Sponsored EventsMonthly drinks,
several team buildingsEvolution12 days of pro training per year including 6 of your choice for personal development.Sport ActivitiesPlay any sport with colleagues
and Odoo pays the bill.Eat & DrinkBasket of fruit, coffee, soups,
pantry snacks.CommunityOpen SourceServicesAbout us

EnglishOdoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.Odoo’s unique value proposition is to be at the same time very easy to use and fully integrated.

Expected salary

Location

Louvain-la-Neuve, Brabant Wallon

Job date

Thu, 08 Aug 2024 22:43:21 GMT

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