UFS Business Technology Administrator & Data Specialist

ABOUT FOOD SOLUTIONS (UFS)

Act like a founder, be part of a winning team, accelerate your growth, stay ahead of the curve, enjoy the journey: JOIN UFS

Unilever Food Solutions (UFS) is the 2nd largest Business Unit of Unilever, is one of the 3 Power brands of the Foods Business Group, and a global market leader in Food Service. We are an independent Global Business Unit that operates in over 76 countries, generating ~€3bn in Turnover, and employing ~4000 employees. We have a unique B2B business model focused on serving chefs and our purpose is to free Chefs to love what they do.

We at UFS have a bold and clear ambition and strategy in place to reach €5bn by 2030 with accretive profitability, by being the best solution provider to our 5 million operators. We plan to do this via a product first focus on superiority, by becoming the leader in AI powered Customer experience and by nurturing a Winning culture. We have had a history of delivering with excellence and resilient performance in the past few years. We also strive to stay 3 steps ahead in the industry. For example, our Future Menus Report identifies emerging culinary trends, making us a trendsetter for inspiring innovative solutions for chefs worldwide.

We have a culture of caring deeply not just for our business but also for our people. We foster an entrepreneurial culture built on speed, simplicity, trust, and a deep hunger to grow. Our people thrive on their roles being empowered and end to end – across all functions. We also invest heavily in building future skills and leaders. Our People agenda of Accelerate-Grow-Thrive consistently helps us lead in employee engagement.

Here, you will continuously learn, unlearn, and relearn, challenging yourself to accelerate your development in an end-to-end business and in end-to-end roles.

Italy is part of South Europe Region with strong growth ambition and we are looking for a Business Data & Technology Specialist to land a 360° Data Driven execution.

If you’re dreaming of contributing to Unilever’s 2nd largest Business unit, a fast-growing business, where you’re empowered so you can play to win and thrive as part of One Team with One Goal, then come and join us!

GENERAL PURPOSE OF THE ROLE:

Unilever Food Solutions (UFS) traditionally uses the GTM & Chef Angel network to engage CHEFS, DSRs and BUYERS in the BtoB food service channel. In recent years the role of data, our data driven strategy and the role of digital channels has increased significantly; the availability, use and analysis of data as well as the use of the right combination of offline and online touchpoints has become essential to create the perfect Operator-Customer Journey.

The Business Data & Tech Specialist is crucial when it comes to landing a 360° Data Driven execution. Whether offline touchpoints such as DSR and CHEF or online touchpoints such as email, Whatsapp ecosystem, our CRM or UFS.com the disposability and understanding of Data is crucial. The main objective of the Business & Data Tech Specialist is precisely to make the DATA Journey integrated and edible for the entire Community Network, starting with GTM.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• To build and maintain an integrated data ecosystem that supports the entire Community, with a specific focus on the GTM team, ensuring data accessibility, consistency, and quality.
• To ensure operational effectiveness of key technology platforms (Oracle, SAP, CRM Goose, PowerBI, GAC, Inside Sales, ESRA, Datalake), managing incidents, updates, and developments in collaboration with internal and external partners.
• To drive the evolution of the CRM Goose, ensuring alignment between customers, materials, and pricing conditions, and supporting the OTC team and Chef Angels with backend and help desk activities.
• To develop and maintain advanced reporting through PowerBI and other tools, supporting data-driven decision making and commercial strategy.
• To be the first point of reference for technical matters
  across all functions involved in commercial and operational excellence processes, facilitating integration between data, systems, and workflows.
• To promote a digital and data-driven culture, acting as a change facilitator and coach for the adoption of innovative tools and methodologies.
• To actively collaborate with the Global Customer Experience team, contributing to the definition and implementation of technological solutions that improve efficiency and service quality for our customers.

KEY REQUIREMENTS:

• ORACLE Platform: Management & Evolution
• Management of the database architecture, integrity checks, functionality monitoring and incident management with third parties (including nightly log verification)
• Data reconciliation across Oracle/SAP/Esra for daily and monthly reporting
• Sell-Out tracking, SSD uploads, and verification of data accuracy and integrity
• Just-in-time implementation of changes (new views, new tables, new fields, etc)
• Creation of ad hoc reconciliation reports
• System table updates following the addition of new products (e.g., Forecasting, Top10, Innovations)
• Management of views and tables supporting satellite systems
• Oversight of new developments and relationships with third parties (both internal and external)
• Customized Price List Management – Link Oracle & SAP
• Spiderman, master data management system for satellite platforms
• CRM GOOSE Application: Management & Development
• Daily verification of the synchronizer’s proper functioning and resolution of any issues
• Periodic cleanup of obsolete data
• Verification of correct alignment between customers/materials/pricing conditions and resolution of any discrepancies
• Management of new developments
• Help Desk support for KA, RSM, and Chef Angel teams
• CRM-Goose backend support and backup for OTC activities related to customer/material/product/promotion master data management and alignment
• SAP Platform: Key Feature Management
• Approval of SBWP flow for new customer master data
• Backup for customer master data creation and master data modifications
• Management of bulk changes for clients/materials/discounts
• SQVI report management
• Verification of proper functioning of the SAP-Goose interface
• Other Supporting Systems:
• POWERBI
• Development of reports to support data-driven decision making
• Maintenance and troubleshooting related to reporting
• Coaching and Learning
• GAC:
• Platform maintenance and support, help desk for users
• INSIDE SALES:
• Platform maintenance and support, help desk for users
• ESRA
• Data integrity analysis for Oracle & SAP
• Interface with the Global D&A team for new developments and regression testing
• DATALAKE
• Maintenance e POC/specialist/Data Engineer for UFS and Sales data ecosystem
• ML & AI models for predictive & prescriptive analytics
• HELP DESK
• Champion Support for UFS IT Tools & Process

WHAT YOU WILL NEED TO SUCCEED

• Proven experience in a Tech & Digital role linked to customer mgmt knowledge and experience.
• Experience in digital selling and evolving customer relationship management. understanding of digital technologies, their capabilities, how they impact the ways of working
• Strong strategic thinking and problem-solving skills driven by business & tech acumen
• Acting as a growth mindset player landing the essence of Data Driven Decision Making
• Food Culture: understand and be passionate about Food and the Food culture that we are creating through UFS.
• Excellent command of Italian and English

KEY INTERFACES:

• GTM CD Function
• Business Development Function
• Commercial Operation Function
• Marketing Function
• Business Excellence Team
• External Customers – Strategic Partners, C&C, Customers, Chefs network
• External Stakeholders – Tech Agencies

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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