TRICARE Beneficiary Service Representative – Rota

Job title:

TRICARE Beneficiary Service Representative – Rota

Company:

Leidos

Job description

Description

Are you looking for your next “great mission” professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission supporting our Active-Duty Military and their families? Leidos has the perfect job for you!

Location: Rota, Spain

The BEST and BRIGHTEST come to Leidos, where we take pride in making a difference for every person we support! Leidos offers great benefits: competitive PTO packages, 10 paid federal holidays, college tuition and technical certification assistance, on the job training support, paid parental leave, paid disability leave AND an incredible internal/external referral bonus program that rewards you for knowing and sharing great talent with us!

As part of the Leidos team, you will provide Beneficiary education and enrollment support services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA) i. You will also provide specific services to all TRICARE eligible beneficiaries including customer support and assistance, beneficiary education, and enrollment support designed to assist DHA in operating an integrated healthcare delivery system for all eligible beneficiaries overseas. This great job opportunity makes a difference for so many of our valued military families!

WHAT YOU WILL BE DOING:

Verify benefits eligibility and process enrollments, disenrollment, portability transfers, and more using the Defense Online Enrollment System (DOES), Customer Relationship Manager (CRM) systems, etc.

Register TRICARE beneficiaries in the Composite Health Care System (CHCS)

Resolve enrollment discrepancies between systems, and run weekly reports

Perform individual and/or batch Primary Care Manager (PCM) changes, following the Military Treatment Facility (MTF) guidelines

Provide education on TRICARE resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person

Collect, process, retrieve, and disseminate transfer information to support the TRICARE active-duty portability/disenrollment process

Conduct briefings for In Processing, Out Processing, Maternity, and others

Provide basic claims support such as providing information on the status of claims

Collect and record Other Health Information (OHI) information into applicable systems

Determine the appropriate assistance levels and when forward a call or refer as needed to address the beneficiary’s question

Collect and report information on daily activities performed

Complete on a timely basis and comply with and all required HIPAA, Leidos, and other training and refresher courses

Maintain confidentiality and proper handling of Protected Health Information (PHI)

Provide remote support to Leidos BSRs at other sites

Adhere to a business casual dress code

FACTORS FOR SUCCESS:

High school diploma or GED

Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member or DoD employee

Must be a US Citizen to be considered for this position

Be eligible for and maintain ADP II/IT II clearance

Three years’ cumulative experience in the following areas:

Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment

Experience in a medical or clinical environment

Experience with the CHCS or civilian healthcare computer system and in processing medical claims

Experience in a public environment

HOW TO STAND OUT FROM THE CROWD:

Be fluent in English

Proficient in written and oral communications

Possess effective presentation skills

Computer literate with Internet research experience

Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook

Ability to respond tactfully with people on the phone and in person

Ability to work independently and under general supervision

Excellent organizational skills and time management skills

Detail oriented

Ability to multitask

PREFERRED:

Associate degree is preferred

Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and CHCS.

Apply today to learn more about how you can support this worthwhile mission.

Original Posting Date: 2024-02-20

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $28,600.00 – $51,700.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Original Posting Date: 02/20/2024

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Expected salary

Location

España

Job date

Thu, 22 Feb 2024 08:35:57 GMT

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