Transition Project Manager

About Ekco

???? Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.

IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

???? Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

• On It: We take ownership, follow through, and get things done.
• All In : We collaborate, support each other, and commit fully to shared goals.
• Connected: We build trusted relationships with colleagues, clients, and partners.
• Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

????If these values resonate with you, you’ll feel right at home here.

The Role

As a Transition Project Manager within our IT MSP, you will be responsible for managing the end-to-end process of customer onboarding and offboarding. You will ensure seamless transitions, delivering a high-quality experience that aligns with contractual obligations, technical requirements, and customer expectations. This role is pivotal in maintaining customer satisfaction and operational excellence during critical lifecycle stages.

Day-to-day at Ekco:

Customer Onboarding

• Lead onboarding projects for new customers, ensuring timely and successful service activation.
• Coordinate internal teams (Sales, Technical, Service Desk, Security, etc.) to deliver onboarding milestones.
• Develop and maintain onboarding plans, documentation, and communication templates.
• Ensure customer requirements are captured, validated, and translated into deliverables.
• Conduct onboarding reviews and handovers to operational support teams.

Customer Offboarding

• Manage offboarding projects for departing customers, ensuring secure and compliant service termination.
• Oversee data migration, access revocation, and infrastructure decommissioning.
• Liaise with Legal, Finance, and Compliance teams to ensure contractual closure.
• Minimise disruption and risk during service withdrawal.
• Document lessons learned and contribute to continuous improvement.

Line Management

• Transition Engineer dedicated to onboardings and offboardings.

Skills & Experience Required:

• Proven experience in project management within an IT MSP or similar technical environment.
• Strong understanding of IT services (e.g., cloud, networking, cybersecurity, end-user support).
• Excellent stakeholder management and communication skills.
• Familiarity with ITIL, PRINCE2, or Agile methodologies.
• Experience with customer-facing roles and managing expectations.
• Ability to manage multiple projects simultaneously with attention to detail.

Desirable Qualifications:

• PRINCE2, PMP, or Agile certification.
• ITIL Foundation or higher.
• Experience with PSA tools (e.g., Fresh, Connectwise, Service Now) and project tracking platforms (e.g., Monday.com, MS Project).

Benefits / Perks

• ☀️ Time Off: 25 days annual leave + public holidays
• ???? Birthday Leave: One extra day off to celebrate
• ???? Company Pension Scheme
• ???? Employee Assistance Programme (EAP) for wellbeing support
• ????♀️ EkcOlympics: Global team activity challenges
• ???? Unlimited access to Pluralsight for continuous development
• ???? Real opportunities to grow, including international progression

Why Ekco

• ⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year
• ???? First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
• ???? Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
• ???? A culture rooted in diversity, equality, inclusion & belonging
• ???? A commitment to internal mobility and career progression
• ✨ Flexible, family-friendly working at the heart of our culture
• ???? Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.

Read Full Description