Transfer Agency Shareholder Service Supervisor – Fixed Term Contract

Job title:

Transfer Agency Shareholder Service Supervisor – Fixed Term Contract

Company:

Brown Brothers Harriman

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.Join us as a Transfer Agency Shareholder Service SupervisorIn this role you will be responsible for directing team members within the Shareholder Services Team with the objective to achieve overall high accuracy and client satisfaction. Achieving this will require strong people management, initiative, and attention to detail as well as the ability to delegate and to gain the commitment among team members.Some of your key responsibilities include:Supervise a specialized Investor Relationship Team ensuring timely and accurate processing of all inquiries within agreed internal and external Service Level Agreement’s.Ensure all inquiries are logged, follow up inquiries that remain unresolved outside of agreed Service Level Agreement’s and review with the Manager any issues requiring escalation.Effectively handle special processing situations including exceptions that require strong oversightEnsure the preparation of any mailings required for internal or external vendorsValidate and approve related tasks including but not restricted to client reportingEnsure terms of Funds prospectus are being adhered to at all timesAssist the Manager / Team Leader in overseeing the day-to-day activities of the departmentKeep Errors and Omissions at a strict minimum at all times and ensure deadlines are metEstablish solid contacts with all areas and all levels at clients’ organizations as well as inter departmental.Monitor volume, workflows and overtime of team. Identify and resolve workflow issues.Serve as point of escalation on high-risk items.Ensure that policies and procedures are adhered to on a daily basis and have this evidenced.Communicate professionally and constructively to effectively address and resolve issues with other sections and departments.Build and maintain an excellent relationship with the customers and their shareholders.Assign responsibility effectively based on expertise and strengths of team members.Conduct annual performance appraisals and provide regular feedback based on goals for direct reports.Participate in the interview and selection process for job applicants, assist new staff members in learning job specific tasks.What We Offer:Fixed Term contract for 11 monthsTo encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance24 days of occasional remote work from Poland during a calendar yearContracts for an indefinite period, from day onePrivate medical careLife InsuranceEmployee Assistance Program – offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.Professional trainings and qualification supportWellbeing ProgramOnline Social Fund benefit platformSocial, sport and integration eventsOnboarding Program for new hiresQualifications:Minimum 3 years of financial industry experience.Fluency in English is mandatory.Good knowledge of standard Office applications.Ability to communicate professionally through effective verbal and written skills.Aptitude for numbers, accuracy and organization.Ability to identify, escalate and resolve a problem.

Strong interpersonal skills and ability to motivate staffWhat You Can Expect At BBH:If you join BBH you will a find collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.About BBH:Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.Go to BBH.com to learn more about our , , approach to or how we support you to .

Expected salary

Location

Kraków, małopolskie

Job date

Thu, 09 Jan 2025 23:31:38 GMT

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