Training Manager in Watford, United Kingdom

Job Responsibilities

• Set up and run hiring events to keep up with venue staffing needs.

• Collaborate with department heads to identify specific training gaps or needs for hospitality staff.

• Deliver engaging training programs for managers and associates.

• Organization and inventory of training materials, manuals, and resources to support training initiatives.

• Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary.

• Coordinate and schedule training sessions to ensure all staff receive proper training.

• Monitor the performance and progress of trainees, providing coaching and additional support when required.

• Stay updated on industry trends and best practices in hospitality training.

Critical Skills & Experience Requirements

• Bachelor’s degree in Hospitality Management, Training & Development, or a related field; Master’s degree is a plus.

• Proven experience as a Training Manager in the hospitality industry.

• Excellent knowledge of hospitality principles, guest service, and etiquette.

• Effective communication and interpersonal skills.

• Experience with learning management systems (LMS) is preferred.

• Ability to assess training needs and develop customized training solutions.