Tier I/II Help Desk Support – TS/SCI in Wiesbaden – Wiesbaden Army Airfield (APC180), Germany

Req ID: RQ189869

Type of Requisition: Expatriate

Clearance Level Must Be Able to Obtain: Top Secret/SCI

Public Trust/Other Required: None

Job Family: Systems Administration

Skills:

Help Desk Support,Information Technology (IT),Information Technology (IT) Support

Certifications:

Security+, CE – Sec+ CE

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

GDIT has an exciting opportunity for a Tier I/II Help Desk Tech to support U.S. Army Europe in Wiesbaden Germany. Providing technical support and troubleshooting to network, desktop, and/or systems hardware and software.

The Help Desk Tech will be responsible for providing Tier 1 and Tier 2 help desk and customer support, responding to, tracking, and following-up on telephone, e-mail, and team member requests for support. They Technician will also be responsible for the continuous review open service requests, prioritizing them based on customer mission requirements, and ensuring that issues are closed to the satisfaction of the customer.

HOW A HELP DESK TECH WILL MAKE AN IMPACT

• Enter support requests and track issues in the designated issue management system, triage requests, and coordinate with appropriate higher tier support personnel as required.

• Provide support to end users on a variety of issues and systems including office automation software, scanning, printing, digital rights management, file recovery, user account management, password reset requests, and configuration of system settings such as session timeouts, password complexity, mandatory password change policies, etc.

• Perform cable management to add, move, install, and troubleshoot issues at user workstations and within data center areas.

• Provide management of Active Directory Organizational Unit’s to ensure compliance with organization policy.

• Manage and coordinate executive Video Teleconference meetings and their associated scheduling system. Provide maintenance to VTC equipment.

• Provide any additional administrative and touch IT support as required.

• Responsible for being on-call 24 hours a day and coordinating leave and absence to ensure coverage.

• Must be able to travel occasionally.

WHAT YOU WILL NEED TO SUCCEE

• Security Clearance Require: Candidates must be TS/SCI cleared.

• Certifications: A current IAT II Certification is required at time of hire. Candidates should have at least one major industry certification (MCSA, CCNA, etc.)

• Education: A BS/BA in information technology or related industry training in performing systems administration support is preferred.

• Skills: Relevant and related military or government experience performing systems administration support is desired.

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

#DefenseOCONUS

The likely salary range for this position is $61,891 – $83,735. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.