Ticket/Gate Agent (Customer Service Agent) – CDG

France, Paris

Airport Customer Service

24-Apr-2026

Ref #: 32127

How you’ll help us Keep Climbing (overview & key responsibilities)

As a Customer Service Agent (CSA), you will play a key role in delivering a seamless and positive travel experience.

You will support all aspects of airport customer service operations that include but are not limited to oversight check-in, gate, ticketing, baggage services, connecting/reroute handling and flight turnaround coordination, while ensuring safety, compliance, and operational excellence.

JOB SUMMARY

• Deliver exceptional customer service and represent Delta with professionalism
• Support check-in, boarding, and gate operations, including ticketing and reservations
• Coordinate with business partners to ensure efficient flight turnaround and on-time departures
• Assist customers with rebooking, connections, lost and found, baggage services, and general inquiries
• Monitor operations to ensure compliance with safety, security, and service standards
• Support administrative tasks (reports, audits, cost control, and documentation)
• Maintain effective communication with Delta leadership and cross-functional teams
• Promote and assist customers with airport technology solutions
• This job also requires occasionally lifting bags or items weighing between 50 and 70 pounds.
• Additional tasks may be required based on operational and business demands.

What you need to succeed (minimum qualifications)

• 1–2 years of experience in Airport Customer Service (Above Wing), airline or ground handling environment.
• Must have permanent valid authorization to live and work in the EU (including France) at the time of application. Delta does not provide visa sponsorship for this role.
• Fluent in English and French (written and oral).
• Candidates must be eligible to live and work in France.
• Demonstrates expertise in operations and strong customer service and teamwork skills.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Must have the flexibility to work in an operation with varying shifts, extended hours, and “on‑call” requirements.
• Valid French driver’s license.
• Strong written and verbal communication skills.
• Must be approachable and possess interpersonal skills that foster trust and respect.
• Ready to manage conflict and resolve problems effectively.
• Must be performing satisfactorily in current position.
• High school diploma or equivalent.

What will give you a competitive edge (preferred qualifications)

• Check‑in, gate, and general airport operations experience.
• Knowledge of SNAPP, Delta Matic, and other relevant airport technology.

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