Territory Customer Support Manager

Location:

Vignate (20060) – Italy

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Agriculture, Fisheries & Forestry Jobs

Other Industries & Skills: 

Advertising, Marketing & PR Customer Service & Call Centre

Advertiser:

John Deere

Job ID:

128864225

Posted On: 

07 September 2023

Welcome to John Deere, the leading innovator of agricultural, forestry, construction, lawn and grounds care equipment supported by comprehensive parts and financial services solutions. With more than 70,000 employees worldwide, we develop and produce connected and technologically advanced machines with a total sales of $52,56 billion.  By joining us you grow individually and become a key contributor in managing the biggest global challenge: supplying 8,3 billion people with food, clothing and infrastructure. 

John Deere Italiana serves as our Sales and Marketing branch for Italy and supports our dealers to deliver the best possible service to our customers
.

Our department Aftermarket & Customer Product Support is looking for a

Territory Customer Support Manager

Our department Aftermarket & Customer Product Support is ensuring, together with our channel partners, the positive customer experience over the whole product lifetime and supports our ambitions in aftersales growth. Your engagement will help to expand our customer base and secure our aftersales business.

Your Responsibilities:

-Act with integrity
-You will be responsible to cover a service territory in the southern Italy sales division
-Grow Connectivity & Digital Integration in our dealer channel
-You will be the owner of the Customer Experience in your AOR
-Ensure Aftermarket Capacity and Capability in our dealer channel
-Train, coach and consult dealers in products and key projects for Aftermarket and Service Growth
-Manage the relationship to our dealer business partners in all Customer Support aspects
 

We are looking for you if you:

-Are interested in personal growth and continuous learning
-Like collaboration, communication and interaction with people
-Enjoy working independently and are self-motivated & self-organized
-Desire to contribute to feeding the world and believe in sustainability
-Take great pleasure in developing and supporting our channel partners
-Have a passion for constructive, creative win-win solutions
-Are interested to visit dealer and customer locations by planned business travel
 

This will help you to do the job:

-Understanding of our customers and dealer channel partners economical mechanisms and dependencies
-Fluent in Italian and English
-Interest and experience in agriculture and agricultural equipment

No matter who you are – you are welcome at John Deere! We firmly believe that diversity and inclusion make us even stronger. If you can identify yourself with this, we look forward to receiving your online application!

John Deere Italiana

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