Temporary – FM Help Desk in Louvain, Belgium

Temporary – FM Help Desk

Job ID

168745

Posted

14-Jun-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Charleroi – Charleroi – Belgium, Louvain-la-Neuve – Brabant wallon – Belgium, Namur – Namur – Belgium, Redu – Luxembourg – Belgium

We are looking for a FM Helpdesk to join the team at Esa in Redu . This is a temporary mission till end of the year. A temporary contract will be assigned.

About the Role:

As a CBRE D&T Help Desk Associate, you will be responsible for handling a high volume of inbound calls, outbound calls, and emails while recording detailed and accurate information and delivering exceptional customer service.

This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

What You’ll Do:

• Act as a primary contact for customers and staff. Troubleshoot and resolve problems of complexity.

• Maintain accurate records of interactions with customers and recurring problems.

• Ensure an efficient service by identifying needs, process improvements, opportunities, and weaknesses within the department and team.

• Promote, develop, and maintain strong relationships between departments and with customers.

• Coach and mentor helpdesk team members.

• Identify training needs to ensure the staff is educated to achieve business needs.

• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.

• Impact own team and other teams whose work activities are closely related.

• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• High School Diploma or GED with 3-4 years of job-related experience.

• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.

• Advanced organizational skills with an inquisitive mindset.

• Ability to evaluate and communicate unusual and complex content in a concise and logical way.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

What we offer :

An attractive salary package , temporary contract of till end of the year, complemented and other extra-legal benefits ( laptop, cellphone, meal vouchers, health insurance plan,..)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)