Job title:
Technology Service Manager
Company:
Proximus
Job description
A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.Responsibilities:
- You act as the key liaison between the development teams and the infrastructure teams, ensuring seamless communication and collaboration.
- You manage the delivery of Infrastructure Services to one of the chapter divisions, focusing on supporting the development resources.
- You facilitate the integration of technical evolutions and innovations into the development lifecycle.
- You provide feedback on the operational maturity of services, identifying areas for improvement and driving quality enhancements.
- You oversee the service management processes, ensuring they align with both development needs and infrastructure capabilities.
- You coordinate with various stakeholders to understand their technical requirements and translate them into actionable infrastructure solutions.
- You monitor service performance metrics and conduct regular reviews to ensure service levels meet or exceed expectations.
- You champion the adoption of best practices in service management within the organization.
- You develop and maintain strong relationships with internal and external partners to support ongoing service delivery and improvement.
- You prepare and present reports on service performance, technical challenges, and future infrastructure needs to senior management.
Work Environment:
- A collaborative role within a SIAM organization that requires interaction with multiple IT disciplines – you interact with one or more divisions of DTI / NBU served by IT Infrastructure Services (ENA, CRP, DAT, DCH, NIT, CSC, …)
- An opportunity to influence the direction of technology services and contribute to the overall strategy of the organization.
- A dynamic position that requires staying abreast of the latest technological advancements and industry best practices.
Your Profile
- Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in technology service management, preferably within a SIAM framework.
- Strong understanding of IT infrastructure and its role in supporting development activities.
- Excellent communication and interpersonal skills, with the ability to engage effectively with diverse teams.
- Analytical mindset with the ability to assess service performance and identify improvement opportunities.
- Leadership qualities, with a track record of managing cross-functional teams and initiatives.
What do we offer you?
- We are 100% Belgian. So we make decisions in three languages. And all at the same time if you like!
- We are open to everyone: M, W, X, and in fact all the other letters of the alphabet.
- We encourage personal growth. At the Proximus Academy, you won’t even want to miss a session.
- We are, of course, committed to sustainability. What else did you think?
- We firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities. (Please let us know if you have a talent for playing Santa Claus!)
- We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.
- We put our customers first. And because we are all customers somewhere, you already know what that means. That’s good.
- And the ever-important work-life balance? We keep it in the right place.
Naturally we have a competitive salary package for you. Click (or apply) to discover what else we offer.
Expected salary
Location
Bruxelles
Job date
Sat, 19 Oct 2024 04:00:03 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.