Technology Officer (eLearning Design and Delivery)

World Health Organization (WHO)



The WHO Academy is a priority of the WHO transformation agenda and will deliver advanced digital and classroom training to WHO staff and health stakeholders in the world. The Academy will be a globally accessible school for the future which combines the latest technologies in digital and remote learning with advancements in adult learning science to offer innovative, personalized and multilingual training that meets priority needs.


Under the guidance of the Learning technology Programme Manager, the Technology Officer – eLearning design and delivery, will manage the implementation of the overall eLearning design and delivery solutions within the Academy’s technology ecosystem and contribute to the success of WHO Academy.

Summary of assigned Duties:

  1. Lead needs analysis and design solutions to build technological capabilities for learning through the WHO Academy platform.
  2. Design, develop, and maintain learning solutions across a variety of delivery methods to achieve desired performance.
  3. Inform and guide the design and development of platform architecture and standards.
  4. Work with the process owner, subject matter experts and others as necessary to incorporate feedback from stakeholder groups in the evolution of the platform.
  5. Evolve the Learning & Development function by establishing best practices, tools, and templates in alignment with the learning solutions.
  6. Lead the product development of the platform, including product specifications and prioritization, conduct evaluation and quality improvement initiatives in alignment with the WHO Academy requirements, learning model and standards.
  7. Liaise with the teams in charge of learning design, production and quality to ensure implementation of standards.
  8. Gather and ensure development of platform feature needs, in consultation with the learning design, production and quality teams, in order accommodate the learning programmes.
  9. Provide information to learning design, production and quality teams on potential features/capabilities that the learning programmes can use, including extended reality.



Essential: University degree in computer science, information technology, education technology or other related field relevant to the position.

  • Certification in Scrum.
  • Certification in Digital Design.
  • Certification in User Experience.


Essential: A minimum of 5 years of relevant professional experience in computer science, information technology, education technology or other related field relevant to the position including managing design for learning technology platforms.

  • Demonstrated experience in designing/implementing innovative learning technology solutions.
  • Experience using scrum to deliver software systems with demonstrated experience of successful delivery of complex cross functional or interdependent system implementations.
  • Experience in “user experience domain” with focus on learning solutions or platform.
  • Experience in working with Agile and/or LEAN methodologies.



  • Strong skills and knowledge in the field of Learning Technologies.
  • Strong teamwork skills.
  • Capacity to innovate.

WHO Competencies

Respecting and promoting individual and cultural differences
Producing results
Moving forward in a changing environment

Use of Language Skills

Essential: Expert knowledge of English.

  • Intermediate knowledge of French.
  • Intermediate knowledge of WHO languages.


WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 64,121 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2752 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


  • This vacancy notice may be used to fill other similar positions at the same grade level.
  • Only candidates under serious consideration will be contacted.
  • A written test and/or an asynchronous video assessment may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and E-Manual.
  • Staff members in other duty stations are encouraged to apply.
  • The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
  • The WHO is committed to achieving gender parity and geographical diversity in its workforce. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States ( are strongly encouraged to apply. Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to [email protected].
  • An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of short-listed candidates.
  • Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service. Candidates appointed to a fixed-term position in the professional category with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
  • The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
  • Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at [email protected].
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • *For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.
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