Technology Manager, Consulting Services – Italy in Milan, Italy

Job Summary

The Red Hat Europe, the Middle East, and Africa (EMEA) Services team is looking for a “Technology Manager – Consulting Services” to join us in Rome, Milan or remotely in Italy and lead a Services team in Italy.

In this role, you will work with the EMEA Technology Consulting Management to ensure proper support in the sales process and with staff projects in Italy, in collaboration with the Italy and EMEA resource management team to staff projects in your region. You’ll oversee and lead the delivery process of our Services delivery requests after closure. As a Business Manager, you’ll manage the profit and loss of the Services business in Italy. As a People Manager, you will manage a team of technical Consultants and Architects including one-on-one meetings, escalation situations, performance and development, technical training, and general team coordination within your region.

What you will do

• Managing a team of Consultants and Architects with Cloud Native Applications skills

• Oversee service delivery in all local accounts; be accountable for revenue and margin targets on EMEA level.

• Supporting the booking and revenue growth

• Act as an executive leader and sponsor during the whole customer journey

• Take responsibility for revenue, margin, and billability targets for the team

• Support the weekly forecasting for revenue and utilization.

• Set up and maintain a capacity plan for skills needed; develop the team’s skills and partner network to ensure high quality support for business needs and for existing and upcoming technologies

• Ensure profitability and staff sufficiency by collaborating with the Services Operations team

• Work with the consulting enablement lead for the EMEA region to ensure the availability of appropriate training Work closely with the local Go To Market Services Management to ensure proper alignment between Services and the GTM team in regards to the countries’ strategic directions and development plans.

• Represent Red Hat Services in the country leadership teams

• Collaborate with your service manager colleagues in Education Services and TAM Services, EMEA and global Solutions Practices, the Partners and Alliances and Marketing teams, and other Red Hat Services Leaders in Central Europe on wider strategic initiatives and business development activities

What you will do

• 4 – 5 years experience in people and business management

• Demonstrated experience in the Application Development area, specifically in Microservices based architectures

• Demonstrated experience in Agile Development and Design Thinking approaches

• Extensive expertise in delivering strategic consulting services and driving client success

• Demonstrated experience developing a business team or organization and managing within a matrix environment

• Practical experience with people management, including a successful record of talent development within a team

• Ability to create and articulate the value proposition; experience in consultative selling and professional services delivery

• Experience leading and working in virtual and cross-functional teams

• Knowledge of project management processes and experience with revenue-based project reporting

• Ability to understand the technical impact of projects and the business impact on both Red Hat and customers in delivering and scoping projects

• Knowledge of Generative Artificial Intelligence solutions will be considered a plus

• Good understanding of enterprise architecture technologies, including application development and infrastructure to assist their reports by recommending appropriate technical training and supporting them in case of issues with engagement is nice to have but not mandatory.

• Fluent language skills in Italian and English

#LI-MR3

About Red Hat

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterprise open source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We’re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Diversity, Equity & Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com . General inquiries, such as those regarding the status of a job application, will not receive a reply.