Technical Writer (mid-level)

Who we are

At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.

About Security Access Control Business

When Fortune 500 corporations, government customers, or any other enterprise applications concerned with critical security issues need a reliable solution in their day-to-day operations, more often than not, they turn to Johnson Controls and its security and event management technologies currently installed in thousands of facilities worldwide. Johnson Controls has built a solid reputation in the security industry as an innovator of security and event management technologies. With its continuous investment in R&D, and the ability to leverage new technologies, Johnson Controls has reached technological excellence.

What you will do

We are looking for an experienced and motivated technical communicator who wants to make a difference. 

The Technical Writer is a technical documentation specialist who can deliver high quality content and plays an important role in implementing the technical communications roadmap. You will support Johnson Controls product teams to fulfil their technical documentation requirements. You will work closely with stakeholder teams to deliver technical content according to product deadlines. 

How you will do it

This is a role for an accomplished technical communicator with growing experience who performs routine functions without supervision and more complex functions with general guidance from senior Technical Communications staff.

Job Description

• Author standalone and complex content.
• Support Johnson Controls by liaising with engineering staff to develop accurate and clear product content.
• Coordinate large documentation projects.
• Follow established procedures and guidelines to produce high-quality content.
• Create, update, and develop technical content in both PDF, html and other online formats.
• Continually seek improvement on the structure and delivery of technical content.
• Adapt readily to changing work demands and solve most issues, though also know when to escalate and seek help.
• Understand complex information, attend product training and engineering team meetings to build product knowledge, and transform specifications and engineering documentation/illustration into high-quality technical content.
• Communicate well with all levels of JCI personnel, work effectively with colleagues, and report the status of work regularly.

What we look for

Required

• Ability to work on site three days per week
• #Master’s degree in a writing or technical discipline (or bachelor’s degree with relevant experience)
• Minimum of two years’ experience of writing and editing technical content
• Good understanding of document and revision control
• Good experience of sophisticated authoring tools to create well-formatted documentation such as Microsoft Word, Oxygen, MadCap Flare, etc.
• Ability to create technical illustrations using standard tools such as Adobe Photoshop, Adobe Illustrator, Microsoft Visio, etc.
• Ability to work effectively in a team environment is required.
• Self-motivation, tenacity, flexible and reliable in approach to work

Nice to Have

• Working knowledge in Security physical access control domain.
• Experience of using sophisticated Machine Translation technologies.

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