Technical Systems Engineer/Developer (Email@Cisco)

About the job

Cisco’s Workforce Productivity Applications (WPA) team operates under the Digital Workplace (DW) organization and delivers best in class productivity solutions by integrating cloud applications and services to provide Cisco employees with a delightful digital workplace experience. We strive to enhance the employee experience by delivering the right mix of productivity solutions that make employees happy, simplify their experience, reduce the number of tools to choose from, and enable people to work seamlessly in a hybrid world.

The Email@Cisco team, as part WPA, has an opening for an Email Technical Systems Engineer/Developer to join our talented world-wide team. In line with WPA and DW’s overarching objectives, we aim to reduce employee friction by 50% and integrate AI into 50% of our operations. We plan to achieve this by enhancing self-service capabilities, eliminating manual tasks, and minimizing support cases and operational overhead.

What you will do

You will play a vital role implementing email-based applications, systems and services in the area of automation, AI and self-service. You will establish connections and partnerships with other collaborative support groups across Cisco, to find ways to support and sustain Cisco employees. You will be collaborating closely with key stakeholders including application owners, IT leadership, alliances, and Cisco product managers.

• · Design and develop the next generation of Email@Cisco self-service capabilities, portals and systems to streamline employee tasks and reduce friction.

• · Integrate AI capabilities to provide intelligent assistance and automation.

• · Implement best practices for user experience (UX) and user interface (UI) design.

• · Ensure the service is scalable, secure, and reliable.

• · Build automation into our engineering and operational processes to drive efficiency.

• · Work in an Agile environment practicing industry best practices and tooling which includes participation in team sprints, retrospective meetings, and key stakeholder discussions.

• · Work closely with stakeholders across Cisco IT and Cisco Business Units for ongoing implementation of email-based applications, systems and services in the area of automation, AI and self-service. This will include:

o Understanding and analyzing business procedures, processes and policies and identifying opportunities for improvement.

o Collecting, analyzing, and summarizing operating and engineering trends.

o Partnering with internal operational, architectural and security teams to understand inter dependencies.

o Partner with the Email@Cisco engineering and operations teams and conduct analysis to understand opportunities for optimization of the email service.

o Liaise with internal support organizations identify areas of improvement for the Email@Cisco service pertaining to self-service, automation and AI.

• · Develop and maintain comprehensive documentation and presentations for the service, system configurations, policies, and procedures. Including:

o Performing technical analysis and writing technical documents and presentations.

o Refine operational documentation as changes in the environment are implemented.

o Present recommendations for optimization with leadership based upon industry, architectural and operational analysis.

• Maintain a safe and healthy work environment by following and enforcing standards and procedures and complying with legal regulations.

Who you will work with

A remote, worldwide multi-functional team of design, operations and support engineers determined to provide the highest level of systems design and support. You will report to the Email@Cisco Leader and liaise closely with the Email@Cisco lead architect and Product Owner in addition to Workforce Productivity Application leadership.

Who you are

• An experienced IT engineer with a strong development background and email-based technology mindset.

• You will have a proven track record in designing and developing front-end and backend systems, in particular front-end UI’s and corresponding back-end orchestration components and the ability to make good design decisions.

• A strong familiarity with email messaging systems, services, and applications is preferred, particularly Postfix/Sendmail, Microsoft Exchange and Outlook.

• Knowledge and experience of full stack application servers (Email, Web, Database)

• Knowledge of HTML, JavaScript, CSS and other web programming.

• Knowledge of coding in JavaScript, Angular, Perl, Shell, Python (CherryPy or similar experience in web service running Python apps) and Expect.

• Knowledge of database technology such as MongoDB database administration and programming experience (PyMongo driver), in addition to Oracle and MS SQL.

• Knowledge of Linux-based scripting languages including Bash/Shell scripting and knowledge of Microsoft PowerShell.

• Manage and resolve complex software issues and integrate new applications via REST/JDBC protocols and familiarity with multiple authentication mechanism.

• Knowledge of ServiceNow orchestration, automation, integrations, workflows, backend database and API’s.

• Experience with DevOps build tools such as Jenkins, Puppet, Chef, Spinnaker, and Ansible and experience with Git version control systems.

• Knowledge of Microsoft PowerPlatform.

• Knowledge of Microsoft 365 platform.

• Knowledge of Aisera an advantage.

• Proven ability to conduct thorough technical analysis on a range of simple to complex issues, and effectively communicate findings through detailed documentation and presentations.

• Proficiency in data visualization tools and applications, such as Microsoft Excel and PowerBI, to create insightful dashboards, reports, and presentations for data-driven storytelling.

• Demonstrated ability to lead through influence in highly matrixed organizations

• Experience with the Linux Operating System and a solid understanding of Linux system administration, principals & shell scripting.

• Experience with desktop operating systems, including Windows and Mac.

• Familiarity with mobile platforms such as iOS and Android.

• Effective communication skills for interacting with clients through chat, email, and phone.

• Solid analytical and problem-solving abilities and adept at conducting research, testing configurations, solving problems, and possessing strong analytical and troubleshooting skills.

• Experience of working in an Agile setting, with Jira experience being an added advantage.

• Capable of creating and delivering presentations at a management or executive level.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.