Technical Support Specialist – Work remote worldwide, no experience needed

Job title:

Technical Support Specialist – Work remote worldwide, no experience needed

Company:

The House Of Mercier

Job description

The House of Mercier is proud to offer an exciting opportunity for individuals looking to start their careers in technology! We are seeking a Technical Support Specialist to join our team, where you can work remotely from anywhere in the world. No prior experience is required for this entry-level position; we believe in nurturing talent and providing comprehensive training to all our team members. In this role, you will assist clients with their technical queries and issues, helping to ensure a seamless experience with our products and services. Your contribution will be vital in maintaining client satisfaction and enhancing our reputation for excellent support.Key Responsibilities

• Respond to customer inquiries through email, chat, and phone with friendliness and professionalism.
• Diagnose and troubleshoot customer issues, offering effective solutions and guidance.
• Guide clients through simple technical procedures, ensuring they feel supported.
• Document all interactions in our support system for tracking and improvement purposes.
• Engage in continuous learning about our offerings to provide informed assistance.
• Collaborate with team members to share knowledge and improve service delivery.
• Assist in managing the support ticketing system efficiently.

Requirements

• Excellent communication skills (written and verbal).
• A genuine desire to help others and provide outstanding customer service.
• Basic familiarity with computer hardware and software.
• A strong willingness to learn and adapt to new technologies.
• Good problem-solving skills and attention to detail.
• Access to a computer and reliable internet connection.
• Ability to manage time effectively when working independently.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan

Expected salary

€30000 – 40000 per year

Location

España

Job date

Sat, 28 Dec 2024 23:49:46 GMT

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