Technical support Specialist (Apprentice)

CMS

At ZOLL, we’re passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people’s lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

• LifeVest, the world first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.

ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.

The LifeVest wearable defibrillator is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition and while permanent SCA risk has not been established. The LifeVest allows a patient’s physician time to assess their long-term arrhythmic risk and make appropriate plans. The LifeVest is lightweight and easy to wear, allowing patients to return to their activities of daily living, while having the peace of mind that they are protected from SCA. The LifeVest continuously monitors the patient’s heart and, if a life-threatening heart rhythm is detected, the device delivers a treatment shock to restore normal heart rhythm.

ZOLL Medical Italia is looking for a qualified candidate to provide technical support for patients wearing the LifeVest.

Job Description and Areas of Responsibility

• Patient hotline management during office hour (8:30-13:00 and 14:00-17:30)
• Patient hotline management outside office hour: coverage of nocturnal and week-end shift in alternation with the other members of the Italian Technical Team
• Daily alert review for patient compliance, no data transmission and detected episodes, direct contact with the patients to solve the issues and reports to TMs
• Correspondence with logistics partner, TMs and PSRs for coordinating equipment exchanges
• CCRs management: daily documentation compiling related to the calls and technical issues solved
• General and baseline check after new fittings
• Complaint handling

We require the following from the applicant:

• Native Italian speaker and fluency in English
• Good working knowledge of MS Office tools
• Respectful, friendly, team-oriented individual with well-developed interpersonal skills both internally with co-workers and externally with patients and customers
• University degree in a scientific discipline or certification as a cardiology technician

We optionally require the following from the applicant:

• Working experience as a Technical Assistant
• Good knowledge in cardiology
• Hands-on experience as an ECG technician

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