Technical Support (English C1)

Job title:

Technical Support (English C1)

Company:

Grupo Digital

Job description

At Grupo Digital, we are looking for a Technical Support profileLocation: Remote (Spain-Based)Department: Santander AT SCIB – Technical Analyst SupportContract Type: Full-Time, Immediate AvailabilityJob SummaryWe are seeking a skilled Technical Support Professional – Generalist to join our Santander AT SCIB team. The ideal candidate will play a key role in the maintenance and monitoring of systems, troubleshooting technical issues, and ensuring the optimal functionality of various environments. This role demands a deep understanding of system architecture, user requirements, and technical processes.Key ResponsibilitiesMongoDB Administration: Design and execute queries, perform backups, and manage collections.Process Orchestration: Update and manage daily processes using Control-M, including understanding and maintaining the job mesh.System Maintenance: Provide OS-level, server-level, and application-level support.Incident Management: Handle low-level incidents, analyze application logs, and relaunch processes in Control-M.Testing & Integration: Conduct system tests, deployments, and software maintenance across all environments (testing, homologation, production).Client Support: Assist teams such as Quants and homologation teams with technical issues and enhancements.Collaboration: Partner effectively with technology teams and stakeholders to ensure smooth operations.

On-call Shifts: Participate in occasional guard duties and shift changes.Work ScheduleStandard hours: 9:00 AM – 6:00 PMSummer hours: 8:00 AM – 3:00 PMe.Qualifications and SkillsTechnical SkillsOperating Systems: Advanced knowledge of Linux and Windows.Scripting: Proficient in Bash, PowerShell, and Python.Control-M: Advanced expertise, including Job as Code.Continuous Integration Tools: Experience with GitHub, Jenkins, and UrbanCode.Database Management: Intermediate-level MongoDB.Integration Tools: Tibco Business Work 5 (User Level).Agile Methodology: Experience working in agile environments.Soft SkillsStrong problem-solving abilities and analytical mindset.High attention to detail and capacity to handle complex environments.Excellent communication and collaboration skills.Language ProficiencyEnglish: Advanced (Minimum B1 level required).What We OfferCompetitive compensation based on experience.Opportunity to work with cutting-edge technologies in a global team.100% remote work within Spain.Experience RequiredMinimum 4 years of relevant technical support experienc

Expected salary

Location

Madrid

Job date

Sat, 23 Nov 2024 23:26:49 GMT

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