Technical Support (English C1) – Madrid, Madrid, Comunidad de Madrid, España

Job title:

Technical Support (English C1) – Madrid, Madrid, Comunidad de Madrid, España

Company:

Grupo Digital

Job description

Description:At Grupo Digital, we are looking for a Technical Support profileJob SummaryWe are seeking a skilled Technical Support Professional.
Generalist to join our Santander AT SCIB team.
The ideal candidate will play a key role in the maintenance and monitoring of systems, troubleshooting technical issues, and ensuring the optimal functionality of various environments.
This role demands a deep understanding of system architecture, user requirements, and technical processes.Key ResponsibilitiesMongoDB Administration: Design and execute queries, perform backups, and manage collections.
Process Orchestration: Update and manage daily processes using Control-M, including understanding and maintaining the job mesh.System Maintenance: Provide OS-level, server-level, and application-level support.
Incident Management: Handle low-level incidents, analyze application logs, and relaunch processes in Control-M.
Testing & Integration: Conduct system tests, deployments, and software maintenance across all environments (testing, homologation, production).
Client Support: Assist teams such as Quants and homologation teams with technical issues and enhancements.
Collaboration: Partner effectively with technology teams and stakeholders to ensure smooth operations.
On-call Shifts: Participate in occasional guard duties and shift changes.Minimum requirements:Qualifications and Skills
Technical Skills
Operating Systems: Advanced knowledge of Linux and Windows.
Scripting: Proficient in Bash, PowerShell, and Python.
Control-M: Advanced expertise, including Job as Code.
Continuous Integration Tools: Experience with GitHub, Jenkins, and UrbanCode.
Database Management: Intermediate-level MongoDB.
Integration Tools: Tibco Business Work 5 (User Level).
Agile Methodology: Experience working in agile environments.Experience RequiredMinimum 4 years of relevant technical support experienceSoft SkillsStrong problem-solving abilities and analytical mindset.
High attention to detail and capacity to handle complex environments.
Excellent communication and collaboration skills.
Language Proficiency
English: Advanced (Minimum B1 level required).What We OfferCompetitive compensation based on experience.
Opportunity to work with cutting-edge technologies in a global team.
100% remote work within Spain.

Location: Remote (Spain-Based)Department: Santander AT SCIB – Technical Analyst SupportContract Type: Full-Time, Immediate AvailabilityWork ScheduleStandard hours: 9:00 AM – 6:00 PMSummer hours: 8:00 AM – 3:00 PMeSoporte / Helpdesk, Python, Linux, Windows, VCS (Control de Versiones), Middleware, Tibco, MongoDB, Jenkins, Gestores BBDD, SAP, SAS, PM, Metodologías, Agile, AdministrationSomos un grupo de empresas tecnológicas, formado actualmente por unos 400 profesionales, en distintas áreas: desarrollo, sistemas, ingeniería automática, consultoría…Si quieres impulsar tu carrera con un proyecto único de la mano de una multinacional de primerísimo nivel, no dudes en presentar tu candidatura.¡Te esperamos!

Expected salary

Location

Madrid

Job date

Sat, 23 Nov 2024 23:06:33 GMT

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