Technical Support Analyst
Seafar NV
Hello! 👋 Are you the problem solver with a thirst for innovation and technology that we are looking for?Do you want to make a real impact as a Pioneer in a growing sector? If so, why not come join our bright, energetic and vibrant team! Seafar prides itself on its core values: INNOVATION, CUSTOMER, QUALITY, PERSEVERANCE and GROWTH. If you breathe these values, then we could be the right fit for each other.As a Technical Support Analyst, your responsibilities include fielding/assigning Level 1 & 2 technical support cases and also solving these cases yourself by way of advanced root cause analysis and problem-solving. The Analyst will also conduct advanced hardware and software configurations and remotely support colleagues in the field.There is also the opportunity to travel to customer sites/vessels to further support issues unable to be solved remotely (travel up to max 20%). This job revolves around having an in-depth understanding of IT principles and support is currently provided for the BeNeLux region and Germany.🤓 Main responsibilities
👇 Does this sounds like you?1. Bachelor’s degree in computer science or technology-related subject.2. Service/Customer/Technical Support experience of 3+ years in a technical environment working with software and hardware. Customer-first mindset.3. Fluent in Dutch, French and English. Other European languages are a plus.4. Good communication, presentation, time management and listening skills. Is highly professional outwardly to external customers.5. Excellent problem-solving skills. Is meticulous with high attention to detail and always aims to find the root cause via 5-why analysis.6. Ability to think in a structured and logical manner.7. Technical and mechanical aptitude/affinity – particularly to IT (IIS, SQL, HTML, Windows, Servers, Networking, Programming Languages) and mechanical hardware.8. Knowledge of the ITIL service management framework🤝 What’s our offer?Seafar is the only technology and service company within the autonomous shipping sector that is commercially operating at scale. By joining Seafar you would:
🤩 Excited?Don’t hesitate to apply! Get on board because we need you over here!
Anvers
Tue, 17 Sep 2024 23:04:35 GMT
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